Technology support manager (вакансія неактивна)

At least 3-4 years of Support Team Managing experience (team of at least 3-4 Support Specialists)
People leadership experience, decision making, influencing, coaching and development skills
Knowledge of current computer hardware, software, mobile devices, emerging technologies and trends in the Technology
Have experience with the implementation of new policies and procedures
Effective time management and organizational skills: ability to multitask, high attention to details, work well under pressure and prioritize tasks to meet numerous operational deadlines
Good presentation, negotiation and communication skills in English
Positive, friendly disposition and professional, reliable work ethic
Eagerness to learn and passion for delivering the best technical solutions.
Previous experience in financial institutions is desirable but not mandatory.

Challenging tasks
Competitive salary
20 days per year paid vacation
Incentive scheme for our staff
UNIT City residency: free gym, exclusive events etc.

Ensure 24×5 support capacity is upheld
Ensure team is adequately skilled to preform support duties
Adjust staff responsibilities and workloads as necessary
Improve technical support processes and procedures
Act as an escalation point for support team
Ensure support documentation is built and kept up-to-date.

AxiCorp is a leading global provider of margin and deliverable Foreign Exchange, Contracts For Difference and Financial Spread betting.
Founded in Sydney in 2007 and trusted for over ten years, our business has evolved into a world class, multifaceted brokerage with offices in six regions.
Since AxiCorp constantly continues to grow, it was decided to establish strong Support Team in Kiev, Ukraine. Therefore we’re looking for Technology Support Manager who will collaborate with The Head of Infrastructure and Service Management to execute & manage a 24×5 Technical support team to support internal AxiCorp applications and Staff.
These include but are not limited to critical environments associated with our trading front and back end, internal data and service bus systems to general service desk style requests. The role is diverse and covers all aspects of Technology support.