Technical Support / Software Support Analyst (вакансія неактивна)

Job Title: Technical Support / Software Support Analyst

Work Location: Ukraine / Kyiv or Lviv

hybrid model Kyiv or Lviv

Onit is growing, and we are in need of experienced Technical Support. The role provides world-class technical support via phone, email, and online for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Responsibilities and Duties

Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Technical Support will have the following responsibilities and duties:

• Provide front-line and ongoing technical support for Onit’s products and solutions
• Develop and maintain expert knowledge on Onit’s product suite
• Educate users on all functions and features of our product line
• Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
• You can code in some capacity (in any language), and have built one or more basic to moderately advanced programs. While the Onit platform is primarily a “no-code” solution, a general understanding of programming fundamentals will be important to your success
• You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
• You take responsibility for projects end-to-end, from idea to completion
• Provide assistance to colleagues where needed
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Skills and Qualifications

The ideal and successful Client Support Engineer will possess most of the following skills and qualifications:

• Relational Database experience
• Basic knowledge of HTML, CSS, and JavaScript
• General understanding of programming fundamentals
• Demonstrated ability to quickly understand business requirements and expectations
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational skills
• 2-3 years of related technical support or software implementation experience is preferred (SaaS software preferred)
• Prior experience working on integrations is a plus
• Prior experience working on Business Process automation/management tools is a plus
• Coding experience with languages such as Java, Python, or C# is a plus
• Liquid templating language experience a plus
• Excellent Microsoft Office Suite and general documentation proficiency
• Ability to multi-task and prioritize across several projects simultaneously
• Bachelor’s degree in computer science, MIS or a similar discipline preferred

We offer you:

• A very attractive salary package and numerous benefits.
• Annual paid vacation, the duration of which shall be 24 (twenty-four calendar days).
• Unlimited paid sick days.
• Medical insurance in Ukraine.
• Corporate Mac laptop.
• Corporate lunches.
• A responsible and versatile job in a constantly growing international company.
• A great atmosphere in a motivated and highly qualified team with flat hierarchies.

Please notice that the employment will be under Diia.City.

With your application, you agree to the processing of your personal data in accordance with the provisions of data protection regulation insofar as this is necessary for the decision to establish an employment relationship with us.