Customer Success Manager (вакансія неактивна)

Yo-yo-yo! 💥

Working with Awesomic, you’ll get actual fast-growing startup experience. You’ll be able to make decisions in successful customer journey building and product feature development.

You’ll work in fast development 1-week sprints with your teammates (you will join the Growth department, which includes Sales and Customer Success teams).

🔥 That’s an amazing opportunity to start in a promising well-funded startup and be able to grow as a Customer Success Representative. Apply today! 🔥

As a Customer Success Manager, you will care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.

🚀 Within this role, you will:

— support daily communication with our customers via chat, email, and the Awesomic app

— work with CS metrics to analyze data and improve customer experience

— establish clear retention goals and milestones to work towards

— minimize customer churn

— сonduct cust dev interviews to gather valuable feedback for our Product and Growth teams and transform it into actionable steps

— help process billing requests

— encourage upsells and cross-sells

— suggest new solutions or products to improve customers’ operations

— assist in onboarding and training junior Customer Success Specialists.

🚀 What is Awesomic?

Awesomic started in 2020 and in one year, we grew to 100+ people and 1000+ customers. Awesomic raised $2m investments and was backed by Y Combinator and successful entrepreneurs. Already 6000+ tasks were successfully completed within our app and with the help of our matching algorithm!

Most importantly, we are a community of open-minded and passionate people who support each other daily and enjoy a good laugh.

🚀 With Awesomic Team:

— You’ll join the coolest community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.

— You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats — so your business days will be fun :)

— You’ll have an opportunity to positively influence the processes personally if you see the ways for improvements. You’ll be able to build the company’s history together with the core team — one of the most significant values of working in a startup. You’ll be heard! :)

— You’ll get unlimited opportunities to develop as a professional and daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!

😎 We’ll be glad to meet you if:

— You have 3+ years of experience in Customer Success and IT

— You have experience in collecting, tracking, and analyzing CS data and metrics

— You have a self-driven, curious, and proactive nature

— You can think and type fast as well as keep calm and act logically and in a values-driven way when quick reaction and decision making is needed from your side.

— You are empathetic to people and are a patient, active listener.

— You actually care about customers’ happiness and want to make their journey with the product outstanding and efficient.

— You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).

— You are responsible, well-organized, and able to multi-task and prioritize.

— You are a friendly, open-minded person and a born-troubleshooter.

— You don’t mind staying in touch with customers from 9 am to 9 pm by Kyiv time (you don’t need to stay by the laptop during all this time, just grab a phone with turned-on notifications with you).

So, if you love people and people love you, we’ll be glad to send you a test task. And let’s get acquainted! ❤️