Customer Support Lead (вакансія неактивна)

Yo-yo-yo!

Working with Awesomic you’ll get true fast-growing startup experience. You’ll be able to make decisions in successful customer journey building and feature development. You’ll be exclusively invited to regular cool parties with 100% transfer & hotel coverage. You’ll work in fast development 1-week sprints with your teammates (Customer Success and Sales teams).

That’s an amazing opportunity to start in a promising well-funded startup and be able to grow as a customer success representative. Apply today!

As a Customer Support Manager, you will care about our customers, help manage and improve their journey and support them daily as quickly as possible, becoming a real lifesaver in any urgent situation.

You’ll be responsible for:

• Daily communication with customers via chat, email, and the Awesomic app.
• Gathering customer feedback and sharing with our Product, Sales, and Marketing teams.
• Transferring features requests and sharing effective workarounds with team members, helping improve the app and processes.
• Helping process billing requests.
• Informing customers about new features and functionalities.
• Assisting customers to onboard to the product easier and faster, identifying their needs.
• Assisting in onboarding and training junior Customer Support Specialists.

What is Awesomic?

Awesomic started in 2020 and in one year grew to 80+ people, 1000+ customers. Awesomic raised $2m investments and was backed by Y Combinator and successful entrepreneurs. Already 6000+ tasks were successfully completed within our app and with the help of our matching algorithm!

With Awesomic Team:

• You’ll join the coolest community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.
• You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats — so your business days will be fun :)
• You’ll have an opportunity to positively influence the processes personally if you see the ways for improvements. You’ll be able to build the company’s history together with the core team — one of the most significant values of working in a startup. You’ll be heard! :)
• You’ll get unlimited opportunities to develop as a professional and daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!

We’ll be glad to meet you if:

• You can think and type fast :) As well as and keep calm and act logically and in a values-driven way when quick reaction and decision making is needed from your side.
• You are empathetic to people and are a patient, active listener.
• You actually care about customers’ happiness and want to make their journey with the product amazing and efficient.
• You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).
• You are proactive and enjoy solving challenges.
• You are responsible and persistent.
• You are organized, able to multi-task and prioritize.
• You can sense if a customer is not 100% happy and want to do your best to find room for improvements.
• You are a friendly, open-minded person and a born-troubleshooter.
• You don’t mind staying in touch with customers till 9 pm by Kyiv time (just grab a phone with turned-on notifications with you).

So, if you love people and people love you, we’ll be glad to send you a test task. And let’s get acquainted!