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8 жовтня 2020

Operations Supervisor (вакансія неактивна)

Київ

Необхідні навички

4-6+ years experience in Operational support role (2nd, 3rd lines/tiers of support)
● Experience in fault diagnosis/troubleshooting of enterprise systems
● Basic SQL skills
● Experience using Powershell tools
● Experience in using Service Desk software
● Experience documenting operational issues with supporting process documentation
● Ideally, experience with managing/coaching support engineers
● Ideally, solid experience with sophisticated AWS-based infrastructure and mobile apps

Пропонуємо

● Competitive salary
● Modern office near the city center
● Informal and friendly atmosphere
● The ability to focus on your work: a lack of bureaucracy and micromanagement
● Flexible working hours (start your day between 9:00 and 11:30)
● Ability to combine remote and work in the office
● Paid vacation (24 working days) and sick leaves

Обов’язки

● Provide technical investigation and diagnosis of production issues for Support Tiers 2-4
using various monitoring tools and system components.
● Own incidents/requests for technical operations from ticket creation to
resolution/fulfillment/closure.
● Convert lessons learned from incidents into playbooks and knowledgebase articles.
● Communication with the Client Support team (Tier 1), keeping them informed of
incident/request progress, notifying them of impending changes or potential impact,
possible mitigations, etc.
● Escalate and manage incidents/requests that cannot be resolved/fulfilled within agreed
SLAs or can not be solved with existing technical instruments to development teams (4th
line of support)
● Escalate and report on incidents/service requests that have or potentially may have a high
business impact (whether customer-facing or revenue impacting)
● Report and follow up with Tier 4 development teams on open issues and tracking resolution
of incidents raised
● Hold post-mortem sessions and track/follow up on action items agreed with all parties.
● Host weekly status calls to report on incidents and other operational initiatives
● Participation in continuous improvement of support/operations processes
● Onboarding of support engineers to the support team (2nd and 3rd line of Technical
support as well as NOC team) as user volumes grow.

Про проєкт

Uproad is a start-up company having the mission to deliver next-generation Mobile applications in the tolling domain for the US consumer market (B2C). Based on GPS location tracking, the app can provide cutting edge user experience to pay for tolls, receive toll alerts, calculate toll pricing for the given route, pay your bills, and much more. Since launching in stores back in March 2020, more than 15k users have installed the mobile app. The company aims to be a Nationwide provider in the US for tolling service for millions of users.

The mobile app is powered by AWS cloud-native backend built from scratch following modern microservice architecture and DevOps best practices.
Uproad is backed by the Kapsch Group, one of the tolling industry leaders in the US and European markets for decades.

As in every successful start-up, Uproad is growing fast. It’s an excellent time to contribute ideas you can bring and build the best possible engineering processes and tools.

You will join a team of about 70 professionals distributed across three countries. Most of the engineering staff is located in Ukraine (Kyiv), making it easy to collaborate, learn from experienced teammates, and have a cool team atmosphere and colleagues’ support.

You will be hired to Attractor.ai company registered in Ukraine. The Attractor directly partners with Uproad for more than two years. Attractor supports Uproad success with unique expertise in marketing and user data analytics, advisory for growing and retaining user base and hiring the best engineering talents in Ukraine to join the Uproad family.

To get more information about the product, please follow the link below

uproad.com