.NET Fest: полная программа конференции на сайте. Присоединяйся к самому большому .NET ивенту
Attendify is the only event technology company that helps event planners build deeper relationships at conferences, trade shows, exhibitions, corporate meetings and other events. Attendify makes it quick and easy to create, manage and update event apps, get real-time feedback and analytics, demonstrate event success and show ROI.
6 сентября 2019

Customer Support Representative

Киев

Необходимые навыки

• Strong written and spoken English
• Outstanding communication and interpersonal skills
• Ability to explain complex things in plain language
• Proactive problem-solver mindset and can-do attitude
• Rotating shifts (8am-5pm, 11am-7pm, 1pm-9pm)
• Weekend shift at least once a month (11am-7pm)
• Experience and passion for mobile apps (iOS & Android)

Будет плюсом

• Experience with CRM-tools and customer service software (ex. Salesforce, Groove, Intercom)
• Experience in B2B customer support will be a plus

Предлагаем

• Thousands of world-famous clients will appreciate your work
• Training program and mentorship to shorten your ramp-up time
• Work on a team of equals, we don’t waste time on bureaucracy and micromanagement
• Competitive salary & career growth opportunities
• Education: library, courses, conferences, English classes
• Equipment: MacBook Air, monitor, and accessories you might need
• Other benefits: lunches, fruits and medical insurance
• Great office located in central Kyiv

Обязанности

• Handle and promptly resolve support requests from clients via chat, email, and phone
• Work effectively with other departments to drive issues to resolution
• Identify support tickets that are sales inquiries and hand them off to the sales team
• Write for and maintain articles in Attendify’s Help Center (knowledge base)
• Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes
• Maintain a deep understanding of Attendify’s product and the event technology landscape.

О проекте

Attendify is looking for a curious self-starter to join our Support team. As a Customer Support Specialist, you will help our clients succeed by resolving their technical, billing, and product related questions. You will be on the front line helping ensure our customers have a great experience with the platform and gathering their feedback to help improve our product.

ABOUT US

Attendify is an event technology company. Our core product is a mobile event app used at conferences, exhibitions, corporate meetings and other events.

Attendify in numbers:
• 70+ team members worldwide operating as a united team
• 14K+ events served all time
• 3K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA
• Top-5 markets: the US, Canada, UK, Germany, and Australia

Ready to work in an ambitious, fast-paced startup environment? Send us your resume and we’ll be in touch.

LinkedIn