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Attendify is changing the event technology landscape by empowering conference planners to adapt to a virtual and hybrid future with engagement, registration and data management tools that enhance the attendee experience. We work with thousands of events for clients like Google, Bloomberg, Amazon Web Services, Informa, Phillips, Paypal, and Harvard.
6 липня 2017

Customer Success - Onboarding Specialist (вакансія неактивна)

Київ

Необхідні навички

— Excellent track record of cross-department communication skills, both written and orally
— Meticulous documentation and note-taking abilities
— Agile; able to switch gears multiple times throughout the day
— Exemplary time-management client-management skills
— Passionate about technology and innovation with advanced computer skills
— Well-versed with Mac OS, iOS, Android, Windows, and other OS platforms

Буде плюсом

— Experience with the following platforms a plus: Salesforce, JIRA/Confluence, support interfaces (e.g. Intercom, ZenDesk, GrooveHQ, etc.), Zoom, and G Suite.
— 1-2 years experience in the events industry a major plus

Пропонуємо

— Unique work environment where you can be a part of creating a new and innovative product
— Friendly multi-cultural team
— Competitive salary & career growth opportunities
— Great office environment conveniently located in central Kyiv

Обов’язки

The Onboarding Specialist will work with first-time Attendify clients to help ensure a successfully implemented mobile app for their events. They will assist clients by teaching them how to effectively and strategically utilize features and add-on services offered by Attendify to align with and achieve the client’s app-related goals. The outcomes from the Onboarding Specialist’s work with each client will help to establish a strong, positive long-term relationship with Attendify, thus ensuring a smooth handoff of the client to the Customer Success team.

— Work with first-time Attendify clients to help ensure a successfully implemented mobile app for their events
— Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients
— Partner with Customer Success Managers to ensure a seamless client handoff after their first event is complete
— Serve as the client’s voice internally and provide feedback on how Attendify can better serve client needs
— Identify potential opportunities for future account development
— Comfortable demoing products in real-time (in-person and virtually)
— Maintain an expert-level understanding of the Attendify product and its offerings

Ready to join an amazing team and work in an ambitious, fast-paced environment? Send us your resume and a cover letter (optional), and we’ll be in touch.

Про проєкт

Attendify is changing the event technology landscape by empowering conference planners to create mobile event apps that boost attendee engagement and optimize events by surfacing insights into what attendees experience. We work with thousands of clients such as Bloomberg, Google, AstraZeneca, Chrysler, Coursera & AOL, and we’re looking for someone who wants to impact a rapidly growing company in an exciting space.