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Attendify is the only event technology company that helps event planners build deeper relationships at conferences, trade shows, exhibitions, corporate meetings and other events. Attendify makes it quick and easy to create, manage and update event apps, get real-time feedback and analytics, demonstrate event success and show ROI.
27 июля 2018

Customer Support Specialist (вакансия неактивна)

Киев

Необходимые навыки

Strong written and spoken English
Outstanding communication and interpersonal skills
Ability to explain complex things in plain language
Proactive problem-solver mindset and can-do attitude
Rotating shifts (8am-5pm, 11am-7pm, 1pm-9pm)
Weekend shift at least once a month (11am-7pm)
Experience and passion for mobile apps (iOS & Android)

Будет плюсом

Experience with CRM-tools and customer service software
(ex. Salesforce, Groove, Intercom)
Experience in B2B customer support will be a plus

Предлагаем

Thousands of world-famous clients will appreciate your work
Training program and mentorship to shorten your ramp-up time
Work on a team of equals, we don’t waste time on bureaucracy and micromanagement.
Clear KPIs and tools to track your performance
Competitive reward from day one
Options & pathways for career growth depending on experience
Library and opportunity to order any books you need
Access to the educational platforms like Pluralsight and Udemy
English classes with a native speaker
Great office located in central Kyiv

Обязанности

Handle and promptly resolve support requests from clients via chat, email, and phone
Work effectively with other departments to drive issues to resolution
Identify support tickets that are sales inquiries and hand them off to the sales team
Write for and maintain articles in Attendify’s Support Center (knowledge base)
Report on KPIs and provide your insights & recommendations to improve our customer support team and its processes
Maintain a deep understanding of Attendify’s product and the event technology landscape.

О проекте

We look for curious self-starters to join our Support team. As a Customer Support Specialist, you will help our clients succeed by resolving their technical, billing, and product related questions. You will be on the front line helping to ensure our customers have a great experience with the platform and gathering their feedback to help improve our product.

Attendify is an event technology company. Our core product is a mobile event app used at conferences, exhibitions, corporate meetings and other events.

Attendify in numbers:
70+ team members worldwide operating as a united team
10K+ events served all time
2.5K+ clients, among them Google, Facebook, Bloomberg, PepsiCo, and UEFA
Top-5 markets: the US, Canada, UK, Germany, and Australia

Ready to work in an ambitious, fast-paced startup environment? Send us your resume and we’ll be in touch.

Горячие вакансии

Все вакансии