Customer Support Specialist with Japanese Language Skills (Remote) (вакансія неактивна)

We are hiring a Customer Support Specialist with Japanese Language Skills for Remote work.

Requirements:

• Japanese language: Minimum JLPT N2 (JLPT N1 preferred), excellent Japanese
  skills demonstrated during an interview and a written test;
• Good knowledge of English;
• Previous experience in customer support is preferred.
• Proficiency in computer use, high computer literacy, and the ability to multitask.
• Responsibility, attention to detail, and a customer-oriented mindset.
• Experience with various software tools is a plus;
• Own computer, external monitor, and stable internet connection for comfortable
  remote work;
• Willingness to learn and adapt.

Responsibilities:

• Provide consultations and technical support to website users via chat and email in
  Japanese;
• Respond to customer inquiries about company products and services, offering
  accurate and timely solutions in Japanese;
• Handle customer requests and complaints, and find effective resolutions;
• Maintain records in the CRM system and other databases;
• Maintain friendly communication and show attention to each customer inquiry.

We Offer:

• Salary: From €50 per shift net (depending on experience and Japanese proficiency) +
  bonus system;
• Work Conditions: Remote work, full-time employment;
• Schedule: 9-hour shifts from 08:00 to 17:00 Kyiv time. Minimum of 20 shifts per month;
• Shifts may include morning, evening, or night hours depending on team needs.
• Remote work in a growing international company;
• Opportunity to learn a new profession and develop in the field of technical support.
• Additional bonus system;
• Career growth opportunities: promotion possible within 3 months based on
  performance;
• Friendly team and supportive management, comfortable working conditions.