Давай знайомитися, ми — Astound Commerce, глобальна команда експертів електронної комерції. Ми забезпечуємо повний цикл послуг: від планування, дизайну, розробки та підтримки рішення до його просування й операційної аналітики.
14 августа 2017

Support Engineer

Киев, Ужгород

Необходимые навыки

• 1+ years of similar experience;
• Experience with monitoring systems operations;
• Unix-based systems administration skills;
• Excellent work with the Linux console;
• General knowledge in network administration;
• Relational databases & SQL good knowledge;
• Experience with MySQL, Oracle, DB2 is a plus;
• Shell scripting (Bash, Python, Perl) is a strong plus;
• English language at intermediate level as a minimum;
• Excellent communication skills (verbal and written);
• Strong time management skills;
• Understanding and analyzing requests, quick reaction;
• Excellent problem investigation and solving skills;
• Responsible, initiative, multi-tasking, self-organized, team player, eager to learn.


• 12 hrs work shift schedule:1 week day shift, 1 week off, 1 week night shift, 1 week off;
• Knowledge base of #1 global ecommerce delivery in Ukraine;
• A constant inflow of ecommerce projects with global outreach;
• Coaching during probation, team cooperation and mutual help all the time;
• A network-style culture with geographically distributed teams, easy communications and access to clients;
• Semi-annual performance review to support your career development;
• Trainings and certifications (Oracle administration, IBM Websphere administration, IBM DB2 administration, Salesforce Commerce Cloud administration and others);
• Internal/external engineering and business training and time for self-education;
• Extensive technical library with option to order books and English classes;
• Healthy lifestyle programs with meal and sport compensation.


• Proactively monitor customers’ ecommerce solutions;
• Timely acknowledge and resolve requests\incidents;
• Review,analyze and determine the types of resolution or escalation paths for the incidents/cases according to the Knowledge Base, instructions and procedures;
• Properly escalate incidents to the appropriate level of support, development team and 3rd parties;
• Perform activities prescribed in the Knowledge Base regarding the known error situations in order to restore client services in the shortest time possible.

О проекте

Astound Commerce is a global ecommerce agency headquartered in the US. With over 600 specialists in 7 countries, we are one of the world’s largest teams of ecommerce experts. Top brands like Adidas, Versace, Jimmy Choo, SamAsh, Homemakers, Partstown, Gumps, Mothercare, LabelUx, Anya Hindmarch, Under Armour, Space NK are among our clients. We hold special partner status with various ecommerce platforms and have unique experience that we eagerly share with new team members.

We are currently looking for a talented engineer to join our Level 1 Support team in Kyiv and Uzhgorod office. Hungry for the knowledge and expertise technician will participate in uninterrupted 24/7 support of high-load ecommerce solutions with complex IT infrastructure, working by shifts and keeping a close eye on server and network performance, operability and capacity.

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