Support Engineer (вакансія неактивна)

• Unix-based systems administration skills;
• Experience with Linux & Windows OS;
• Experience with monitoring systems operations;
• General network administration knowledge;
• Relational database & SQL knowledge;
• Basic HTML, XML, Perl knowledge;
• English language at intermediate level as a minimum;
• Shell scripting is a strong plus.

• Unique Ecommerce Expertise: We provide ecommerce services to the biggest names and brands in the retail that are bringing the best shopping experience to the millions of online customers worldwide;
• Learning and Development: Company sponsored certifications, trainings, invitations to attend and organize internal and external events, extensive technical library;
• Personalized Approach: Semi-Annual Performance Review, Career Path Program, helpful and engaging international environment with numerous opportunities for professional growth;
• Benefits Program: Support Work-Life Balance, Healthy Lifestyle, Referral Reward, Comfortable Offices, Relocation Program, Great Friendly Atmosphere and much more.

• Monitor proactively customers’ hardware and software infrastructure;
• Timely acknowledge and resolve customer incidents; communicate with and service the external company users;
• Review, analyze and determine the types of resolution or escalation paths for the incidents/cases according to the Knowledge Base, instructions and procedures;
• Properly escalate incidents to the appropriate level of Technical Service Support Team;
• Perform activities prescribed in the Knowledge Base regarding the known error situations in order to restore user services in the shortest time possible;
• Communicate with other Support Team members and development team in order to track and resolve current issues;
• Report on the results of the work performed to the Team supervisor.

The purpose of this shift work job, based in Astound Commerce Office, is to provide uninterrupted 24/7 support to the customers’ hardware and software infrastructure in the area of ecommerce.
The candidate will be located in a busy, open area office. The candidate will face the necessity to focus constantly on the current operations.
12 hrs work shift schedule is as follows: 1 week day shift, 1 week off, 1 week night shift, 1 week off.