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Aspire Global, part of NeoGames, is an international iGaming solutions provider that strives to deliver world-class technology solutions for both online gaming operators and land-based operators across the globe. Since 2005, our mission has been to provide reliable, innovative solutions that offer the best user experience for both operators and players.
1 жовтня 2019

Customer Support (CS) Shift Manager (вакансія неактивна)

Київ

Необхідні навички

Main Responsibilities

o Hands on management of the support centre
o Responsible for the centre performance on Service KPI’s, such as resolution time, Customer satisfaction score
o Conducting daily briefings for Support agents
o Planning and implementing task distribution between Support agents on shift, to maintain balanced workload
o Monitoring the customer communication queues, ensuring customers are handled within SLA targets whilst maintaining the highest level of quality
o Coordinate and communicate between the company’s departments of, liaising with multiple international teams and sites
o Responsible for Delivering real time solutions towards agents and customers alike
o Producing daily performance reports for Operations Management

What are your skills / Attributes?

o Hands on experience dealing with customers (preferably in English)
o Managerial experience within a similar position (support or sales centre Team Leader, Shift Leader, e.g.) — MUST
o Excellent communication skills, both oral and written — with excellent level of English — MUST.
o Strong multi-tasking skills
o Stress tolerant, with a natural “solution-orientated” mind-set
o A positive attitude to life and work
o Highly trustworthy and dependable

What will Aspire Global give to you?

o Prospect to work in an amazing state of the art office in a central location.
o The chance to work alongside great colleagues.
o Refreshments, snacks & fruit available every day.
o Weekly happy hour! Time to have a beer and a bite to eat with your colleagues.
o Private health insurance.
o Constant training and development from highly skilled professionals in the field of iGaming and management.
o But most important of all, the opportunity to grow professionally within one of the biggest iGaming companies in the world!

Про проєкт

Role Description
Aspire Global is a leading international online gaming company and are looking for a dynamic and motivated Shift Manager to enter our Management tier and supervise the performance and workflow of the Support Agents during shifts.