Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Aspire Global, part of NeoGames, is an international iGaming solutions provider that strives to deliver world-class technology solutions for both online gaming operators and land-based operators across the globe. Since 2005, our mission has been to provide reliable, innovative solutions that offer the best user experience for both operators and players.
25 липня 2019

SLS Engineer (Second Level Support) (вакансія неактивна)

Київ

Необхідні навички

— Strong understanding of web and web-related technologies and Client/Server applications — Must
— 1-3 years’ experience in manual web testing or 3rd/4th level support position — An advantage
— Bachelor’s degree in Computer Science / Software Engineering (or similar)
— Experience with Web debugging tools — An advantage
— Previous experience in SQL
— 24/7 availability in case of critical issues (on call duty)
— Strong troubleshooting and problem solving skills
— Excellent verbal and written communication skills in English
— Service Oriented and good communication and interpersonal skills
— Hard working, responsible, meticulous, detail-oriented, independent

Пропонуємо

— High-level compensation and regular performance based salary and career development reviews;
— Medical insurance (health), employee assistance program;
— Paid vacation, holidays and sick leaves;
— Sport compensation;
— English classes with native speakers, trainings, conferences participation;
— Team buildings, corporate events.

Обов’язки

— Research and report issues found on the production environments (High Priority Issues)
— Provide Tier 3/4 services for support center and third-party integrators
— Monitor, and be responsible for the progress of all issues/bugs reported
— Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
— Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
— Prioritize daily missions/tickets and manage critical escalations

Про проєкт

Aspire Global’s best-in-class iGaming platform, unrivaled industry experience and package of fully managed services combine to create robust solutions for ambitious casino and sports betting brands.