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Aspire Global is a leading provider of complete iGaming solutions for operators and white labels. We were founded in 2005, with the aim of providing a truly comprehensive solution enabling online marketing companies to become successful iGaming operators.
25 июля 2019

SLS Engineer (Second Level Support) (вакансия неактивна)

Киев

Необходимые навыки

— Strong understanding of web and web-related technologies and Client/Server applications — Must
— 1-3 years’ experience in manual web testing or 3rd/4th level support position — An advantage
— Bachelor’s degree in Computer Science / Software Engineering (or similar)
— Experience with Web debugging tools — An advantage
— Previous experience in SQL
— 24/7 availability in case of critical issues (on call duty)
— Strong troubleshooting and problem solving skills
— Excellent verbal and written communication skills in English
— Service Oriented and good communication and interpersonal skills
— Hard working, responsible, meticulous, detail-oriented, independent

Предлагаем

— High-level compensation and regular performance based salary and career development reviews;
— Medical insurance (health), employee assistance program;
— Paid vacation, holidays and sick leaves;
— Sport compensation;
— English classes with native speakers, trainings, conferences participation;
— Team buildings, corporate events.

Обязанности

— Research and report issues found on the production environments (High Priority Issues)
— Provide Tier 3/4 services for support center and third-party integrators
— Monitor, and be responsible for the progress of all issues/bugs reported
— Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
— Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
— Prioritize daily missions/tickets and manage critical escalations

О проекте

Aspire Global’s best-in-class iGaming platform, unrivaled industry experience and package of fully managed services combine to create robust solutions for ambitious casino and sports betting brands.