Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Aspire Global, part of NeoGames, is an international iGaming solutions provider that strives to deliver world-class technology solutions for both online gaming operators and land-based operators across the globe. Since 2005, our mission has been to provide reliable, innovative solutions that offer the best user experience for both operators and players.
17 жовтня 2023

Service Operations Engineer (L3 Support) (вакансія неактивна)

Київ, віддалено

Необхідні навички

• Strong understanding of web and web-related technologies and Client/Server applications
2-3 years’ experience in manual web testing or 3rd/4th level support position
• Experience with Web debugging tools
• Previous experience in SQL
• Working day during normal business hours (from 9 to 18 or from 10 to 19), (on call duty)
• Strong troubleshooting and problem solving skills
• Upper-Intermediate English
• Service Oriented and good communication and interpersonal skills
• Hard working, responsible, meticulous, detail-oriented, independent.

Пропонуємо

• High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Modern and cozy office near Palats Sportu metro station
• Possibility to work remotely during quarantine time
• Medical insurance (health), employee assistance program
• 20 working days of paid vacation; paid holidays, and sick leaves
• Sport compensation
• English classes with native speakers, training, conferences participation
• Referral program
• Team buildings, corporate events.

Обов’язки

• Research and report issues found on the production environments (High Priority Issues)
• Provide Tier 3/4 services for support center and third-party integrators
• Monitor, and be responsible for the progress of all issues/bugs reported
• Interact with various Departments, R&D, and Customer Support groups to address product issues in complex environments
• Maintain good internal and external customer communication, provide a high level of support and minimize escalations to R&D
• Prioritize daily missions/tickets and manage critical escalations.

Про проєкт

Aspire Global, a public traded online gaming company is seeking a Service Operations Engineer (L3 Support).