• Strong understanding of web and web-related technologies and Client/Server applications — Must
• 0,5-1,5 years’ experience in manual web testing or 3rd/4th level support position — An advantage
• Bachelor’s degree in Computer Science / Software Engineering (or similar)
• Experience with Web debugging tools — An advantage
• Previous experience in SQL
• 24/7 availability in case of critical issues (on call duty)
• Strong troubleshooting and problem solving skills
• Upper-Intermediate English
• Service Oriented and good communication and interpersonal skills
• Hard working, responsible, meticulous, detail-oriented, independent.

• High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Modern and cozy office near Palats Sportu metro station
• Possibility to work remotely during quarantine time
• Medical insurance (health), employee assistance program
• 20 working days of paid vacation; paid holidays, and sick leaves
• Sport compensation
• English classes with native speakers, training, conferences participation
• Referral program
• Team buildings, corporate events.

• Research and report issues found on the production environments (High Priority Issues)
• Provide Tier 3/4 services for support center and third-party integrators
• Monitor, and be responsible for the progress of all issues/bugs reported
• Interact with various Departments, R&D, and Customer Support groups to address product issues in complex environments
• Maintain good internal and external customer communication, provide a high level of support and minimize escalations to R&D
• Prioritize daily missions/tickets and manage critical escalations.