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Ascendix is a software and services technology company founded in 1996 and based in the U.S. with locations in Dallas (Texas) and Kharkiv (Ukraine).
18 января 2021

Customer Support Specialist (Morning Shift) (вакансия неактивна)


Необходимые навыки

● Excellent English verbal and written communication skills (minimum accepted level is Upper- Intermediate)
● Outstanding customer satisfaction and follow-through skills, combined with a polite, friendly and knowledgeable phone demeanor
● Computer literacy and internet savvy
● Ability to work strict hours and cope with routine tasks
● Ability to learn and work independently, as well as in a team environment
● Detail-oriented with a focus on quality and accuracy, able to multitask, have a strong sense of urgency and commitment to excellence
● Highly adaptable, self-motivated and self-disciplined
● Ability to multi-task, prioritize, and manage time effectively
● Ability to actively drive problems to resolution
● Self-starter with the ability to execute quickly

Будет плюсом

● 1+ years related customer service experience
● Experience in Salesforce


Ascendix offers you:

● Paid 1-month training on the day shift, during which you will be involved in Salesforce activities like data and user management in an organization’s system, work on customization for elements, setting up integration with other applications
● Remote work during the quarantine
● Insurance policy
● Paid time off — 20 working days; paid sick days — 5 working days
● Friendly and calm atmosphere in the company

Career and professional growth:

● Individual development plan
● Technical leads and mentors
● Open management and well-established processes
● Regular performance reviews
● Free access to the company accounts on educational platforms (Udemy, Pluralsight)
●Variety of training opportunities and knowledge sharing
● English classes compensation according to company policy

Fun and Sports:

● Compensation for sports, own football team, online yoga sessions
● Corporate events, team-buildings and awesome parties
● Anniversary and Birthday presents


● Handle customer requests in a timely manner, provide appropriate solutions and alternatives
● Provide excellent and high-quality service to Clients via phone and email
● Act as Ascendix research team
● Create the end-user version of release notes
● Create presentations, write letters, escalate non-resolvable issues
● Create and maintain a customer-facing wiki on our software
● Write end user documentation
● Write blogs and newsletters on usage tips
● Help maintain our internal wiki

О проекте

We are looking for great talent to join our Customer Support Team in Kharkiv. Customer Support Specialist will serve as an expert by providing proactive and reactive supporting services for the usage of our applications to our Clients who look for a personalized, ultra-responsive experience when using our services. Customer Support Team is available as a subject matter expert on the functionality, triages and coordinates resolution to issues arising out of the usage of our applications. We are currently seeking team members to work from home, 40 hours weekly 1st shift (6 AM — 3 PM, Monday — Friday) with a non-flexible schedule.

Горячие вакансии

Все вакансии