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Ascendix Technologies is a global software service, custom, and product development company in the PropTech domain, headquartered in Dallas, Texas, with distributed teams across Europe. The company was founded in 1996 by two university friends Wes Snow and Todd Terry.
13 січня 2020

Support Administrator (part-time, 7:00 PM - 8:30 AM) (вакансія неактивна)

Ukraine

Необхідні навички

● Basic knowledge of Windows and Linux servers;
● Ability to remote into servers to get logs, check event logs;
● Troubleshoot network and services state;
● Experience with Cloud services;
● Ability to review and analyze information coming from monitoring systems (Nagios, Prometheus);
● English level — Intermediate;

Буде плюсом

● Knowledge of Office365 and Microsoft Dynamics 365;
● Consistent ability to follow and adhere to production support processes and procedures;
● Problem-solving;
● Remote technical support experience;
● Objectivity and to be fact-oriented. The logical thought process in approaching issue;
● Being accurate in logging and documenting your own work;
● Rule-abiding.

Обов’язки

● Your goal will be working shifts (evening and night hours, weekends and holidays) as a part of 24/7 IT team supporting services and servers.
● This will include fast reactions and troubleshooting to alerts, mainly involving checks and restarts of services.
● The triage will follow the pre-created guidelines.
● The support and maintenance of a large number of servers located in different countries and on different continents.
● The maintenance of a fail-safe operation of services, ensuring minimum downtime and attention by analyzing and solving problems.

Про проєкт

We offer a remote side work for System Administrators/Support Specialists. You will work as a part of our remote 24/7 team with the following schedule: 2-3 remote shifts a week (7:00 PM — 8:30 AM). Your main duty will be answering IT support requests and alerts, that mainly involves checks/restarts of servers and following pre-created guidelines.

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