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Ascendix Technologies is a global software service, custom, and product development company in the PropTech domain, headquartered in Dallas, Texas, with distributed teams across Europe. The company was founded in 1996 by two university friends Wes Snow and Todd Terry.
27 вересня 2019

Customer Support Specialist (German language) (вакансія неактивна)

Ukraine

Необхідні навички

• Good German for spoken and written conversation;
• Readiness for onsite visit to Switzerland one-three months duration;
• Strong focus on the customer;
• Fast in understanding customer problems;
• Can solve problems pragmatically or identify alternatives;
• Well organized and structured working;
• Keeps overview also in stressful situations.

Буде плюсом

• Experience with customer support;
• Experience with Microsoft Dynamics CRM;
• Experience in IT Support;
• Experience in the Insurance industry;
• Good knowledge of MS Office applications;
• Good knowledge as IT Power User.

Пропонуємо

Ascendix offers you:
• Training on Client Domain
• Centrally located office with comfortable working conditions (not an open-space);
• Convenient parking near the office building;
• Insurance policy;
• Paid time off — 20 working days; paid sick days — 5 working days;
• Friendly and calm atmosphere in the company;

Career and professional growth:
• Individual development plan;
• Technical leads and mentors;
• Open management and well-established processes;
• Regular performance reviews;
• Free access to the company accounts on educational platforms (Udemy, Pluralsight);
• Variety of training opportunities and knowledge sharing;
• English classes compensation according to company policy.

Fun and Sports:
• Compensation for sports, own football team, yoga sessions in the office;
• Corporate events, team-buildings and awesome parties;
• Anniversary and Birthday presents.

Обов’язки

• Responsible for customer product adoption (Knowing Client products inside out so that he/she can answer user questions);
• Requirements gathering (Adoption of Customer);
• Documenting requirements for dev team;
• Perform Acceptance testing;
• Documenting Cases/Issues in a way that Developers can quickly understand and reproduce the problem (Client bug reports tracking);
• Maintaining a positive, empathetic and professional attitude toward customers;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels, Email, Phone, WhatsApp, etc;
• Acknowledging and resolving customer complaints;
• Keeping records of customer interactions in the ticketing system;
• Maintenance of the knowledge database;
• Communicating and coordinating with colleagues as necessary;
• Creating a daily Status sheet of Customer Support;
• Ensure customer satisfaction and provide professional customer support.

Про проєкт

Ascendix is constantly striving to grow and evolve our own products and services teams to be increasingly cloud service and platform focused, concentrating on Azure, Amazon, and SalesForce as platform providers. We are looking for the right people who can help our company and our clients utilize the latest cloud computing technologies to address current business challenges.

We are currently seeking new team member to work 42 hours weekly (9 AM — 6 PM, Monday — Friday) with a non-flexible schedule.

About the project:
Our Switzerland client specializes in software solutions for insurance brokers and financial service providers. Since 1989, they have been able to position them self as a market leader thanks to its steady growth.

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