Documentation Specialist (вакансія неактивна)

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming.
Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

ARRISE welcomes talented professionals to join our challenging and dynamic project as а Documentation Specialist. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company.

Successful candidates should correspond to the following required competencies:

Professional skills:

• Experience in technical writing 2+ years.
• Experience in customer support.
• High proficiency in English, both written and verbal.
• Good knowledge of tools (MS Word, Excel, XML, Jira).
• Technical document creation and maintenance.
• Expert level specialist with Microsoft Word.

General skills:

• Advanced level of English (reading/writing).
• Quick understanding and learning abilities.
• Ability to work on several tasks in parallel.

Responsibilities:

• Plan, create, and modify technical documents, including user specifications, internal SOPs, manuals and maintain the FAQ knowledge.
• Analyse information required for the development or update of policy, procedure and form documentation, reports.
• Review and/or copyedit content developed by other members of the team.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Consult software and technology subject matter experts to review, modify, and revise complex documentation for all levels of product knowledge.
• Assess and evaluate the employee needs and level of knowledge relevant to technical documentation.
• Collaborate with managers and functional team members to study instructions and processes and make instructions easier to comprehend.
• Integrate user-friendly content in illustrations, graphs, and infographics for enhanced user experience.
• Maintain information required for functional and operational teams reference (e.g. user lists) as required.
• Maintain documentation storage structure as per set standard.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.