— You have an advanced level of English
— You have good communication and presentation skills to communicate effectively with customers and project teams
— Client-management & relationship management skills
— Ability to transform projects according to Agile processes and standards
— Risks, issues and scope management
— You have excellent knowledge of SDLC and various methodologies
— You see an opportunity rather than an issue in all situations in your life
— You are a good communicator and believe that you can grow chemistry with any person even during the interview process
— You are very detail-oriented
— You love business environment and all the processes that happen in it
— A real passion for customer experience, software development, and technology.
— Technical background: the ability to be engaged in technical discussions with the client, project team and management.
— A decent level of salary
— Continuous professional competencies development and professional growth opportunities
— Flexible schedule (40h per week)
— Paid training
— Paid leave 18 days / Paid sick leave
— Comfortable working place (2 monitors, productive tools)
— Very warm and friendly working environment
— Foreign languages learning in the company office (different levels of language skills; etc.)
— Corporate/ team/ special events
— We always encourage candidates from different locations to apply for our open positions. People who join the team and need to relocate from different regions, except Dnepr, are eligible to relocation bonus
— Challenging work in the international professional environment.
— Build partnership relations with
— Develop and execute a comprehensive account management strategy to maximize business results and tackle all opportunities
— Actively understand customers’ needs, problems, and strategic growth plans
— Manage financial KPIs
— Develop business opportunities, basing on the information from the external and internal customer sources
— Write business correspondence in English
— Participate in various business events (business negotiations, steering meetings)
— Client satisfaction feedback gathering and sharing
— Organize and conduct a Customer Satisfaction Survey.
— Account growth and development
— Manage escalated issues for resolution
— Update Customer related risks and apply appropriate mitigation strategy/plan when necessary
— Organize and conduct scheduled Customer visits
— Collaborates with the sales team to reach prospective clients
— Customer on-site visits
— Meetings facilitation.
We are looking for a skilled Account Manager to join the team of a project.
About the project:
Transport Exchange Group provides best-in-class software solutions for the transport industry. Based in West London we provide the UK’s largest freight exchanges to circa 6000 members and counting.