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AppsFlyer.com is the world’s leading mobile attribution & marketing analytics platform, helping app marketers around the world make better decisions. AppsFlyer’s holistic approach allows advertisers to measure all media sources, including paid, organic, viral and social sources, without compromising user experience or accuracy.
16 травня 2017

Support Engineer (вакансія неактивна)

Київ

Необхідні навички

Product management sense/familiarity
Tier 1-2 technical support experience
Web marketing and digital advertising experience
Passion for Superior Client Experience
Excellent written and verbal communication skills
Action oriented with strong organisational, analytical and problem solving skills
Highly adaptable, fast learner, inquisitive
Ability to collaborate cross-functionally on a global scale
Technical aptitude in support of learning Mobile Marketing Ecosystem in general and Appsflyer Product in specific.
Dependable, motivated, self-starter, with the ability to work independently
SQL querying experience

Буде плюсом

Mobile advertising experience
Being introduced by an AppsFlyer team member
Ability to integrate, test and troubleshoot mobile SDKs
Comfortable with Xcode, Android Studio and associated mobile troubleshooting tools
Understand REST APIs
Ability to read, understand and correct client SDK integration code
Familiar with the following languages Java, Objective-C, Python

Пропонуємо

We’re looking for a technically savvy rockstar who understands the importance of customer-oriented and responsive support services. We believe that we’re successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer’s R&D, Customer Success and Product Teams. This individual will also impact the product’s evolution by providing feedback that can be integrated into future product development.

Обов’язки

Have a superb understanding of the market, clients, partners, and technology
Provide expert-level technical support to our customers
Manage client support cases on a daily basis
Manage escalations and expectations for both the client and internal personnel
Respond to client-reported issues in a timely manner and/or per service level agreements
Communicate progress of resolution/status in a timely fashion and/or per service level agreements
Track and maintain all client communications and case documentation
Provide product feedbacks and insights to the business and R&D teams

Про проєкт

Whether we are helping clients to integrate the AppsFlyer SDK or utilize a feature to its fullest extent, our Support Engineers span the world and provide world class service around the globe. We’re natural problem solvers and have a service-oriented approach to working with our clients. If this description sounds like you, apply today and join our team!