Customer Support Specialist — Billing & Payments | Part-time (Mental Health Unit) (вакансія неактивна)

Hi there! 👋

We’re Applyft, a Ukrainian product company. Our journey began with the Geozilla family locator, launched in 2015. Today, we have a diverse portfolio of products in lifestyle, education, photo & video, and entertainment, with over 5M monthly active users and a solid 20% QoQ revenue growth.

We’re now expanding into the Mental Health space with a new venture. Our mission is to help people find peace in chaos, build resilience, and live fulfilling, balanced lives. We’re looking for a Customer Support Specialist (part-time) who’s passionate about creating the best possible experience for our users — helping them quickly and smoothly resolve their issues, understanding their needs, and turning customer feedback into insights that help us improve the product.

What you’ll do:

• Provide timely and helpful support to customers.
• Investigate and resolve customer issues related to the product, payments, subscriptions, and account access.
• Communicate with customers via email, and other support channels.
• Identify recurring customer issues and escalate complex cases to the relevant teams.
• Collect, structure, and share customer feedback with product team.
• Identify patterns in customer questions and suggest improvements to the product or support processes.
• Maintain and improve help center and support documentation.
• Track customer issues and follow up when needed.
• Help improve customer satisfaction and overall support experience.

About you:
Customer Support & Product Skills

• Experience in customer support or customer-facing roles
• Strong written English and communication skills
• Ability to investigate issues and understand product flows
• Experience with CRM/support tools

Mindset & Soft Skills

• Customer-oriented and empathetic
• Strong problem-solving and attention to detail
• Proactive, accountable, and self-driven
• Comfortable in a fast-paced environment

Would Be a Plus

• Subscription-based product experience
• Intercom, Zendesk, Help Scout, or similar
• Basic understanding of product metrics
• Experience with AI tools or multilingual support

Why this is a great opportunity to join our Mental Health startup:

• Work on a meaningful product that helps people improve their mental well-being.
• Direct impact on millions of users across global markets.

Recruitment precess:
Screening Interview 👉 Hiring Manager Interview

Turn your expertise into real impact — be part of our team!