Customer Support Manager (вакансія неактивна)

Hi! We’re Applyft, a product IT company building mobile and web solutions for millions of users. Starting our path with Geozilla, we’ve grown into an ecosystem of 8 products. Our portfolio spans across several niches: Family Safety, Parental control and AI Spheres.

Now we are looking for a Customer Support Manager to join our team and help deliver high-quality support experiences for our users while contributing to continuous product improvement.

What you’ll do:

• Effectively address customer inquiries via chats, emails, and tickets in Zendesk
• Participate in refunds, chargeback, and cancelation requests procession
• Report and escalate requests to QA and Development teams to improve the overall quality of our products
• Monitor and respond to users’ feedback on different platforms such as Trustpilot, Appstore, Google Play, etc
• Maintain knowledge base articles and ensure the information on the website is up to date when new features and functionality are released
• Keep our support documentation up to date to ensure the fast team scaling if needed

Your professional qualities:

• Prior experience in Customer Support is a plus. Understanding of B2C and subscription models is a great advantage
• English — at least strong Upper Intermediate
• Experience in Zendesk or any other familiar systems
• Possibility to work in floating working hours
• Experience working with Payment Service Providers (e.g., Stripe, PayPal) and resolving chargeback disputes is a significant plus.
• Good communication and negotiation skills
• Responsible and attentive to details

Will be a plus:

• Experience managing and responding to reviews on platforms such as the Apple App Store, Google Play Store, Trustpilot

We Offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world.
• Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow.
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events.
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events.
• English Lessons: We provide corporate English lessons to support your professional and personal growth.
• Professional Development: Annual learning budget for courses, training, certifications, and conferences.
• Public Holidays: You receive days off according to the official public holidays of your country of residence.
• Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.

Hiring process:

Recruitment Screen 👉 Test Task 👉 Final interview 👉 Reference check 👉 Job Offer

Turn your expertise into real impact — be part of our team!