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Амадеус — лидирующая Глобальная Система Бронирования и провайдер технологий, обеспечивающих потребности мировой индустрии транспорта и туризма в области маркетинга, продаж и дистрибуции.
5 березня 2018 Перша робота

Customer Support Specialist with German (вакансія неактивна)

Київ

Необхідні навички

REQUIREMENTS:
· higher education
· fluent in German and English
· stress resistance
· multi-functionality and ability to support different systems and solutions at the same time
· ability to work independently and put proper priorities
· commitment to customer satisfaction and delivery of the expected result within limited period of time
· drive for excellence, fast learner, desire to over deliver;
· advanced PC-user
· readiness to work in shifts (morning and evening)

Буде плюсом

· 1+ years’ experience in customer support role nice to have

Пропонуємо

COMPANY OFFERS:
· financial stability
· professional growth
· professional training and development
· comfortable working environment
· inspiring and dynamically changing environment

Обов’язки

FUNCTIONAL DUTIES:
· deliver first/second level of support for Amadeus Content Inn/Rail/MCP for Deutsche Bahn customers over phone, e-mail, online helpdesk and with the help of other remote tools
· ensure on-call consulting to customers and partners
· administer customer and user settings in the system, input amendments where needed
· ensure high first contact resolution rate and fast problem-solving thanks to own experience, advanced skills and knowledge
· ensure deep and comprehensive diagnosis and escalate issues with all relevant information and according to priority to further resolution groups by keeping the ownership, drive/coordinate, follow up, update incidents and report to customer until case is closed
· keep communication with customer on one side and end supplier of the services on the other, meet the predefined timelines to deliver result
· handle full circle of customer’s request received via different channels
· deliver initial training on products under scope and further follow-up session, once requested
· accomplish CS KPIs, set and agreed for the department
· monitor and update end user training materials base

Про проєкт

Amadeus is a leading provider of advanced technology solutions for the global travel industry.
Mission of Amadeus — to be the leading provider of IT solutions that enable success in the travel and tourism industry.

Currently one of its Ukrainian subsidiaries “Content Ukraine” — Amadeus Merchant Content has a vacancy of Customer Support Specialist who will be responsible for ensuring high quality delivery of services to our customers and partners.