Delivery Manager/Account Management (Location:Europe)

We are seeking an experienced Delivery Manager with Account Management experience to take responsibility for several existing accounts and develop your own portfolio of accounts through pre-sales.
If you successfully implement strategic initiatives, are not afraid of challenging tasks, are able to work at a high pace, and are willing to take ownership of the accounts you manage — we are looking forward to meeting you.

In this role, you will be fully responsible for delivering and managing your portfolio of projects and accounts, as well as a team of project managers working alongside you. You will communicate with the CEO and VPO, report to a Delivery Director, and closely work with your peers — Delivery Managers and Unit Managers, to build and sustain your portfolio.

You Have

Practical experience:

• 5+ years in Delivery Management in IT service companies
• Portfolio management (3+ clients simultaneously)
• Pre-sales and estimates
• Proactive up-sales
• PMs’ mentoring and growing
• KPI Management (develop and cascade, bring it to your team)
• Business negotiations with budget owners and other stakeholders
• Experience in Account Management is highly valuable
  
  Also, we expect:
  
• KPI Management (develop and cascade, bring it to your team)
• Excellent SDLC knowledge
• Great problem-solving and diplomacy skills
• Excellent communication, negotiation, and client relationship management skills
• Confident spoken English level
• Ability to cross the border (possible business trips)

Would be a plus

• Experience working with contracts and taking part in contractual negotiations
• Experience in building a PM structure
• Product management experience
• Technical background
• Professional certification (PMP, Agile, etc).

You Are Going To

• Identify and fulfill client’s needs and work out how the company can best meet those requirements
• Portfolio management and development
• Build a trustful and strong relationship with the client
• Acting as the first point of escalation for clients
• Leveraging between client and team to ensure business value and expectations are clear and the delivered solution meets them
• PMs management
• Development and execution of quarterly budgets to meet targeted GPM
• Participation in salary and performance review
• Develop new business opportunities with existing clients by promoting company products and services (Up-sale/cross-sale)
• Ensure the delivery happens on time and within budget
• Final decision about team composition acceptance
• Increase client and team’s satisfaction
• Negotiating contracts and agreements