Altamira.ai is a digital transformation company that provides consulting services, including innovative strategies and bespoke technology solutions, to customers interested in business transformation.
9 вересня 2022

Client Success Manager (вакансія неактивна)

Київ

Altamira.ai is a digital transformation company providing consulting services, including innovative strategies and bespoke technology solutions, that unlocks the full potential of Scale-Up organizations across the world.

Altamira.ai is headquartered in Bratislava (Slovakia) and uses design thinking and innovative technologies to develop digital solutions to help our customers. Through its subsidiaries in Slovakia and Ukraine, the company is a sought-after business partner with a world-class team of talented professionals. Altamira.ai is backed by SARS Capital.

We do believe that the success of altamira.ai is impossible without the success of our Talents and the success of our Clients!

We are looking for an experienced Client Success Manager who will be responsible for providing both strategic and tactical leadership to build multi-million dollar, long term client engagements.

The role requires a consultative sales approach and the ability to identify the client’s key problem areas, business objectives, commercial goals, and priorities and create a roadmap of opportunities, shaped to the level of creating the SoW, that project teams can deliver against. The Client Partner is as much a leader as he/she is a communicator and mentor.

Commercially astute, this role is targeted at delivering top-line revenue growth. It requires the ability to proactively network throughout the account, establishing strong senior relationships by reading between the lines and hearing what is not being said, soliciting key information, and facilitating its transfer consistently and correctly, to the Altamira project teams.

Contributing to the Altamira value chain, Client Partner will be highly motivated and thrive when faced with challenges and constantly strive to improve the way things are done for our clients.

Responsibilities:

  • Responsible for overall account management, revenue growth, and leadership of cross-functional teams to develop solutions and targets that meet your client’s business goals.
  • Provide counsel to C-Suite contacts that have a positive impact on their business, and establish career partnerships that transcend roles and accelerate our mutual success.
  • Consistently identify needs that clients may not recognize and ensure that solutions are linked to objectives & demonstrable results that meet or transform our client’s business and needs.
  • Responsible for developing overall engagement strategy and client experience. Live the client experience and guide/coach the Altamira team on consistently delivering the client experience.
  • Expand contacts with key client executives and maintain strong post-engagement relationships that produce a new opportunity pipeline.
  • Participate in the strategic development of new business through identification, pursuit, and conversion of additional opportunities for Altamira.
  • Shape opportunities then create and negotiate statements of work and effectively brief and hand over projects to the delivery team to execute.
  • Act as an escalation point to remove barriers for the project team to ensure work is delivered on budget
  • Contribute to internal communications and PR by ensuring work is properly briefed, summarized, case studies are developed and celebrated throughout Altamira.
  • Work with the teams delivering your projects, and provide a viewpoint on team resource and configuration.
  • Work with the higher management and Delivery to effectively manage and plan overall account profitability.

Day-to-day activities:

  • Bridge the gap between sales and customer support
  • Ensure customers get fast time-to-value
  • Keep clients engaged and regularly using products
  • Build customer loyalty and reduce churn
  • Keep a “high-level view” of the entire support process
  • Advocate for customers
  • Foster a customer-centric team environment
  • Resolve customer issues

Skills:

  • Strong Leader
  • Strong organization, negotiations skills
  • Internal and external lobbying

We offer:

  • Competitive salary, room for development and growth;
  • Possibility to work in the Bratislava office or fully remotely;
  • Loyal management, interesting tasks, constant support;
  • Medical insurance;
  • Paid vacations 20 workdays, paid sick leave, regular salary reviews;
  • Flexible schedule and ability to manage your working hours;
  • Support of your personal growth and skills upgrading;
  • The great environment inside the team, support of initiatives, and ability to contribute to the common goal.

We are proud of our teammates. Among our employees, it’s easy to find speakers of international conferences, technology gurus, certified architects, and a lot of talented people. We are trying to build self-organized teams that are focused on personal and professional growth. That is why in altamira.ai we clearly state: for growth, you need to learn and you need to educate. Each engineer after the probation period can request a mentor who does care about education, supports with promotion, and makes your career development smoother.