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10 січня 2022

Application Support Engineer (вакансія неактивна)

Київ

About Allvue

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

Job Summary

Application Support Engineers (ASE) are charged with providing exceptional support while demonstrating problem-solving skills and excellent customer service. They regularly perform triage and can quickly troubleshoot and resolve surface-level problems for any client.

Responsibilities

  • Provides exceptional support while demonstrating problem-solving skills and excellent customer service.
  • Collaborates with cross-functional team members (Developers, Implementation Specialists, Customer Success Managers, etc.) to enhance our product and services
  • Regularly performs triage and can quickly troubleshoot and resolve surface-level problems for any client.
  • Has entry-level soft skills and is able to engage in a polite, professional and timely manner with difficult clients to explain in-depth issues and resolutions.

Requirements

  • Well-rounded personality
  • Excellent problem-solving abilities
  • Someone who thrives in a team environment
  • Ability to manage competing priorities
  • Enthusiasm for technology and finance
  • Advanced SQL Server T-SQL skills, including in-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, and other SQL concepts
  • Significant experience with XML/XPath/XSLT technologies
  • Mid to advanced level English language skills

Education/Certifications

Bachelor’s Degree in Computer Science, Finance, or a related field preferred

What we offer

  • 32 days Paid time off (PTO)
  • 10 days Documented Sick Leave
  • 5 days Undocumented Sick Leave
  • 5 days Bereavement Leave
  • 1 day Volunteer Day
  • PE accountant support
  • Parental Program
  • Medical and Life Insurance
  • Personal consultation (Psychologist, financier, lawyer)
  • Daily practice of English
  • English Language Sсhool
  • Udemy Corporate University
  • Certification reimbursement
  • Charity Matching Program
  • Sport (yoga/pilates)
  • Hobby clubs
  • Corporate events and Teambuilding

EEOC Statement

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives — we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.

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