Account & Customer Success Specialist (global IT service company) (вакансія неактивна)

ALLSTARSIT is a global outstaffing service provider established in 2004. Our clients are leading tech companies in software development for various industries, including cybersecurity, AI, healthcare, fintech, IoT, automotive, telecommunications, and media. Headquartered in San Francisco, ALLSTARSIT has development hubs in EU, MENA, APAC, and LATAM regions.

The company has been consecutively awarded as the best employer by DOU for two years. See how we work together 🎥 - youtu.be/wcN1eMU75VY

We are looking for an Account & Customer Success Specialist who will work collaboratively with our existing and new clients to help optimize the collaboration results, provide a customer-centric approach to work, and create value for the client throughout the long-term partnership.

What we expect for this role:

• At least 3 years of proven work experience as an Account Manager, Key Account Manager, or relevant role in outstaffing or staff augmentation companies
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Advanced English
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Ability to manage and document information
• Being flexible & open-minded, feeling comfortable in a constantly changing environment
• Ability to work from the Kyiv office 4 times per week (except Thursday)

What you will do:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Manage a full-up sale cycle from identifying an opportunity to value delivery to close & implementation
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Assist with challenging client requests or issue escalations as needed
• Prepare reports on account status
• Analyze data trends and metrics to inform business decisions
• Manage the adaptation processes for new clients
• Multi-task on various projects and initiatives

Why ALLSTARSIT ?

Your health always comes first

‍We prioritize your well-being by providing comprehensive medical insurance coverage. We cover 100% of your medical insurance costs and 75% of the insurance costs for your dependents.

Grow with us both professionally and personally

Our commitment to your growth includes an individual education budget, English, Spanish, and Portuguese language courses, tech meetups, online subscriptions, mentorship, internal schools, and engaging webinars.

We take care of your mental health

‍In addition to our comprehensive benefits package, we offer sport/hobby compensation, access to a personal psychologist, and regular mental health webinars.

Teams we are proud of

‍Seize the opportunity to collaborate with ambitious individuals at the forefront of driving innovation across diverse industries. Our team comprises 85% senior-level professionals, ensuring expertise and experience. We foster an environment where every teammate’s ideas are valued, encouraging each individual to make a meaningful impact.

People-centric office

‍Located in the center of Kyiv at BC Gulliver, our office boasts three floors with a fantastic terrace. Enjoy daily breakfasts, special team brunches on Fridays, and access to amenities such as a massage room and music lessons. With well-equipped meeting rooms, cozy kitchens stocked with snacks and coffee, shower facilities, gaming consoles, billiards, and table soccer, our office provides a comfortable and enjoyable workspace. Rest assured, we prioritize safety with a certified bomb shelter on the —3 floor.

Flexible working hours

We prioritize your comfort and flexibility by offering a schedule tailored to your needs. Whether you prefer working from the office or remotely, the choice is yours. We have partnered with leading international co-working spaces, ensuring that you can enjoy the office experience no matter where you are in the world.

Unleash the spirit of corporate life

Our dedicated Happiness Manager ensures your sense of belonging to corporate life through a combination of virtual and offline social activities, along with occasional gifts to celebrate your achievements.

Work for victory

‍We are committed to supporting Ukraine during the war, even if not directly on the frontlines. We strive to make a positive impact through various charitable activities, such as clearing rubble, organizing events for orphans, caring for pet shelters, assisting refugees, participating in charity sports activities, hosting charity auctions, and promoting blood donations. Together, step by step, we work towards an unyielding victory in helping those in need during these challenging times.

If you are dedicated to delivering outstanding customer experience and excited about making a meaningful difference, we want you to join our team! Become a part of our mission to drive the success and satisfaction of our valued clients.

Apply to this vacancy here or write to our Global Recruitment Specialist — [email protected]

See you in our team! 💜