Love to dine out and passionate about the restaurant industry? You’re willing to roll up your sleeves and do whatever it takes to make our clients happy. Think this is you?
Customer Success Manager is responsible for taking restaurants from signing a contract with Allset to being a happy, active partner on the platform. In this role, you’ll manage restaurant accounts during restaurant life circle.
What You’ll Do:
— Restaurant Onboarding
— Become an expert on your accounts. Develop strong relationships with assigned accounts by fostering, recommending, creating and consistently delivering best service
— Lead day-to-day management of assigned accounts, as well as overall account operations, including: monitoring daily orders; quickly and efficiently resolving client issues.
— Strong ability to lead, applying learning on accounts’ priorities and objectives through creative thinking and strategic problem solving
— Cross-collaboration management: work collaboratively with Sales and Support teams to provide outstanding client experiences
— Revenue management: proactively present clients with opportunities/ideas that will generate incremental income
— Excellent written and verbal communication is must (you will be on the phone all the time with the clients)
— 3+ years of account management, or sales experience.
— Experience with Salesforce, Pipedrive, Intercom with the ability to quickly learn new software
— Excel proficiency and data intuition
— Enjoy working closely with customers and building long-lasting relationships
— Outstanding, positive attitude
— Strong problem-solving skills
Work schedule: Monday — Friday, from 4 pm-1 am or 3 to 12 am (Saturday & Sunday off days)
Nice to have:
— IELTS Certificate (International English Language Testing System) 7.5 or higher
— Experience of working at startups is a plus
— Great office in the heart of Kyiv
— Trips to the US
— Stock Option Plan
— Sport compensation
— Paid lunches at restaurants
— Salary review
— Career growth opportunities
Headquartered in Los Angeles, California, Allset (www.allsetnow.com) is a platform that connects local restaurants and busy diners for easy and frictionless everyday dining. We have pioneered on-demand dine-in technology and now are partnering with 2,500+ restaurants in 11 major U.S. cities, including BJ’s, Buffalo Wild Wings, Subway, and more. Allset exists to make everyday life more efficient, and our collaborations with companies such as Google and Apple support our mission. Check out what Forbes, Bloomberg, WSJ, Business Insider, and more have been writing about Allset.