Allset is a marketplace connecting restaurants and local diners for everyday dining that is fast, easy, and healthy. Recognized as one of Forbes Best Startup Employers in 2020 and 2021, Allset has more than 80 employees in three offices (Kyiv, Los Angeles, New York).
11 октября 2021

Customer Support Specialist

Киев, удаленно

Allset is looking for a Customer Support Specialist (late shifts) to join our team helping to drive customer happiness and satisfaction.

We’re looking for talented and enthusiastic individuals who want to learn and grow with the company. The ultimate goal of this position is to provide support via email and phone to our app users.

Plus, the position oversees daily operations including content management responsibilities.

What You’ll Do

• Operate by using multiple channels like: phone calls, emails, live chat;
• Manage amounts of incoming calls;
• Identify and assess customers’ needs to achieve satisfaction;
• Build sustainable relationships and trust with our customers;
• Handle customer complaints and provide appropriate solutions;
• Keep records of customer interactions, process customer accounts, and file documents;
• Follow communication procedures, guidelines, and policies;
• Connect with our restaurant partners on various occasions, including customer complaints.

What You’ll Need

• Excellent communication and presentation skills in English;
• Proven customer support experience;
• Strong phone contact handling skills and active listening;
• Familiarity with CRM systems and practices (preferably Intercom);
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multitask, prioritize, and manage time effectively;
• Stress-resistance, flexibility.

Nice to Haves

• Experience in the restaurant industry is a plus.

Work Schedule

Four shifts per week — from 11 PM to 7 AM.

What We Can Offer You

❤️Great office in the heart of Kyiv and the possibility to work remotely;
⭐️Working in a successful US startup backed by top investors;
💰Competitive salary and Stock Option plan;
💊Health insurance;
🍔Paid lunches at restaurants via Allset corporate credits;
💪🏻Gym membership;
📚Educational possibilities;
💻Modern working equipment.

Does this sound like you? Come join us!