Allset is a marketplace connecting restaurants and local diners for everyday dining that is fast, easy, and healthy. Recognized as one of Forbes Best Startup Employers in 2020 and 2021, Allset has more than 80 employees in three offices (Kyiv, Los Angeles, New York).
13 января 2022

Customer Success Manager (Account Manager)

Киев, удаленно

Allset is looking for a Customer Success Manager to join our team. The CSM serves as the trusted point of contact for a portfolio of customers, beginning from post-sale onboarding and during restaurant’s life cycle.
If you are technically savvy, love wowing customers, and will go above-and-beyond to serve restaurant partners, this role is for you!

What You’ll Do

• Work closely with our restaurant partners leading every aspect of the post-sale relationship: onboarding, training, demos, regular check-ins, ongoing support;
• Review product adoption/utilization and provide guidance to restaurants on how they can realize more value from partnering with Allset;
• Understand the client success metrics and consistently deliver on those metrics;
• Collaborate with other Allset teams (Support, Sales, Operations) to serve customers best.

What You’ll Need

• Excellent written and verbal communication is a must (you will be on the phone all the time with the clients);
• 2+ years of account management or sales experience;
• Experience with CRM systems (e.g. Salesforce or Hubspot) with the ability to quickly learn new software;
• Excel proficiency and data intuition;
• Strong presentation/demonstration skills, effectively working directly with prospects, clients, and account executives;
• Can perform day-to-day work with minimal supervision, and new and/or complex assignments with more detailed direction;
• Initiative, intellectual curiosity, and a desire to learn.

Nice to Haves

• IELTS Certificate (International English Language Testing System) 7.5 or higher;
• Start-up experience.

Work Schedule

Night shifts Monday — Friday, 4 PM—1 AM (Saturday and Sunday off days).

What We Can Offer You

❤️ Great office in the heart of Kyiv and the possibility to work remotely;
⭐️ Working in a successful US startup backed by top investors;
💰 Competitive salary and Stock Option plan;
💊 Health insurance;
🍔 Paid lunches at restaurants via Allset corporate credits;
💪🏻 Gym membership;
📚 Educational possibilities;
💻 Modern working equipment.

Does this sound like you? Come join us!