Allset is a marketplace connecting restaurants and local diners for everyday dining that is fast, easy, and healthy. Recognized as one of Forbes Best Startup Employers in 2020 and 2021, Allset has more than 80 employees in three offices (Kyiv, Los Angeles, New York).
2 травня 2022

Onboarding Specialist (Account Manager) (вакансія неактивна)

Київ, віддалено

Allset is looking for a Restaurant Onboarding Specialist. You will play a crucial role in the onboarding of our new restaurant partners onto the Allset platform. You will focus on working closely with our independent restaurant partners, sales, and restaurant success team.

What You’ll Do

• Restaurant Onboarding: proactively assist with restaurant inquiries during their onboarding process with exceptional customer service via outbound and inbound calls and emails;
• Restaurant Support: resolve matters such as payments, account questions, troubleshooting with extraordinary customer care;
• Work closely and collaboratively with our internal stakeholders to ensure a seamless onboarding experience.

What You’ll Need

• At least 2 years experience in Client service field;
• Hands-on experience in handling customer issue resolution using email, phone, and chat;
• Experience with CRM systems (e.g. Salesforce, Hubspot, Pipedrive) with the ability to quickly learn new software;
• Knowledge of Microsoft Office (Excel, Google spreadsheets);
• Advanced English level;
• Comfortable working at a fast pace and time-sensitive role;
• Strong attention to detail and ability to manage expectations;
• Ability to work both independently and in a team environment.

Work Schedule

Monday — Friday, 2 PM —11 PM (Saturday and Sunday off days).

Does this sound like you? Come join us!