— Previous experience in supporting complex IT products, working as a Helpdesk support;
— Experience in writing SQL queries will be a plus;
— Excellent communication skills;
— Upper-Intermediate level of English;
— Interesting and extensive project in the sphere of online payments;
— Fair remuneration;
— Full remote for quarantine period;
— Flexible working hours and work-life balance;
— Modern, comfortable and cozy office.
— Working with incoming requests (tickets, emails, chats);
— Resolving customer’s complaints;
— Consulting new clients on existing services;
— Handling the integration process;
— Working with technical documentation.
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