Our mission: high-quality, timely, advanced, accurate, and effective solutions that improve clients’ businesses. Our team of highly-qualified software engineers have many years’ experience in all aspects of engineering services.We are experts in delivering high quality, reliable and cost effective engineering solutions on time.
28 июля 2021

Technical writer (вакансия неактивна)

Одесса

We are looking for a talented technical writer to create and maintain modern end-user documentation.

Responsibilities:

  • Work with the product team to produce and maintain world-class documentation, including User Guides, Training Videos, Release Notes, Knowledge Base, Integration Guides, and API Developer Guides
  • Build and maintain client aids going beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques
  • Learn complex concepts and communicate the information in a way that is engaging and understood by users
  • Gather customer feedback on documentation to improve the usability
  • Monitor metrics on the usage of training materials and direct customer feedback to prioritize future training investments

Requirements:

  • 2+ years of technical writing experience
  • Advanced English (written and verbal), and experience working with content in multiple mediums
  • Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
  • Willingness and ability to consult with subject matter experts from engineering, support, and product management
  • Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives
  • A positive attitude, willing to jump in and tackle new challenges