We’re looking for a customer service driven IT Support Specialist that is passionate about finding solutions to difficult problems.
You will work alongside other Support Specialists and report to Support Manager.
from 12:00 pm to 21:00 pm (mainly: calls, but also we have there: tickets and chats)
Solving billing problems. The Weekends: Or Friday/Saturday; Or Sunday/Monday. Customers — mainly: US Market
You must be efficient, detail-oriented and great at prioritization. To be successful in this role, you should also be a great communicator as you will be the first line of defense for our users’ needs.
Your typical day will start with US prime time and will be filled with monitoring a ticket queue, ensuring we’re hitting key metrics, and establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
— Experience 1+ year on a Support Specialist position in IT company;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar and writing skills;
— Excellent communications skills;
— Technical background is a plus;
— Flexibility in work hours to accommodate US market.
What We Offer:
Flexible Work Environment: Due to the current status of Covid-19, the team is primarily working remotely. However, we are flexible if you prefer to work from home or come to the office to help you be more productive.
Opportunities for growth are part of our culture: The company pays for career upgrade courses, conferences for professionals, and English classes with natives speakers.
We care about your health: The company covers medical health insurance and Covid-19 insurance. We also provide gym and massage therapists at the office.
You are not just an employee, you are part of the business: We provide options contracts that start vesting on Day One. And believe that our success is your success.
It’s not only about work here, we trust in sport: We also have regular athletic activities with professional coaches (Football, basketball, etc). And you can join our online Yoga classes.
We care about your mood: We deliver lunches and lots of healthy snacks are always waiting for you at the office.
Tasks and responsibilities:
— Resolving all types of support issues received via ticketing system, chat or phone;
— Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
— Supports customers by providing helpful information, answering questions, and responding to complaints;
— Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
— Manage large amounts of incoming inquiries;
— Identify and assess customers’ needs to achieve satisfaction;
— Build sustainable relationships of trust through open and interactive communication;
— Meet personal/team targets;
— Follow communication procedures, guidelines and policies;
— Go the extra mile to engage customers.
airSlate is a global SaaS technology company that serves over a hundred million innovators worldwide with its no-code workflow automation, electronic signature, and document management solutions. The company’s portfolio of award-winning products, signNow, pdfFiller, airSlate, and US Legal Forms, empower teams to create, innovate, and automate when digitally transforming their organizations to run faster and easier.
Market-leading products used by millions of people worldwide
Our products allow users to digitize and automate any business task, from simple document workflows to the most complex business processes — all without coding or IT assistance.
pdfFiller — Online PDF creator and editor
signNow — Award-winning eSignature solution
airSlate — No-code business automation solution
US Legal Forms — The largest online library of legal forms
Trusted by the world’s most forward-thinking companies
UPS | Facebook | NETFLIX | ExxonMobil | Walmart | PEPSI
Our mission, vision, and values
The company was founded in 2008 with the goal of delivering a seamless and interactive user experience when creating editable forms and documents from PDF files. Over a decade later, we have grown significantly, moving from a single product with a few thousand customers to a global tech company with a portfolio of innovative solutions used by more than 100 million people worldwide.
Today, our mission is to empower individuals and teams to digitally transform entire business processes on their own. We believe in giving everyone the opportunity and power to focus on doing what they love while bringing teams, partners, and customers closer together in the process.
Our vision is to empower everyone to digitize and automate. We meet our customers where they are in their digital transformation journey, whether it’s the first step in digitizing their paper assets or later when completely automating their workflows, and help them get up and running faster.
Our team is dedicated to building best-in-class software. We aim to deliver Wow to our users, that’s why we are continually improving and testing our solutions to ensure Excellence. We are looking for team members to bring new bold ideas that will drive our growth. These are our core values that guide our decisions and actions.
Become an innovator with us
Innovation is the heart of our mission. Join us in building innovative products that empower everyone and anyone to create seamless business processes.
We provide a safe and flexible work environment: Due to COVID-19, we have embraced flexibility in the workplace. You can choose to work from the office, completely remote, or a mix of the two.
Opportunities for growth are part of our culture: We cover professional development courses, conferences, and English classes with native speakers so you can improve your skills or learn something new.
We care about your health and happiness: We cover 100% of your health insurance and offer in-office gym and massage services. There are also free lunches along with many healthy snacks to keep you going throughout the day.
You are not just an employee, you are a business owner: Our success is your success and we’d like to share it with you. At airSlate, every employee shares in the ownership of the company through equity grants.
It’s not only about work here: We go beyond medical benefits by supporting wellness activities. From regular athletic activities with professional coaches and charity runs to Yoga classes — we have everything you need to find the perfect work-life balance.
At airSlate, we recognize that what we build is not as important as who we are and how we treat each other. That’s why we invest time and resources in building a better future for everyone. Our charitable program includes technology donations to schools, food donations to the elderly and homeless, and animal shelter volunteering activities.
airSlate Junior Club
Juggling child care and work is challenging. This is where the airSlate Junior Club can be your helping hand. We invite the children of our employees to become little innovators and get access to our children’s club events that vary from cooking classes and educational and creative online games to offline child-friendly green activities.