We’re looking for a customer service driven IT Support Specialist that is passionate about finding solutions to difficult problems.
You will work alongside other Support Specialists and report to Support Manager.
from 12:00 pm to 21:00 pm (mainly: calls, but also we have there: tickets and chats)
Solving billing problems. The Weekends: Or Friday/Saturday; Or Sunday/Monday. Customers — mainly: US Market
You must be efficient, detail-oriented and great at prioritization. To be successful in this role, you should also be a great communicator as you will be the first line of defense for our users’ needs.
Your typical day will start with US prime time and will be filled with monitoring a ticket queue, ensuring we’re hitting key metrics, and establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
— Experience 1+ year on a Support Specialist position in IT company;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar and writing skills;
— Excellent communications skills;
— Technical background is a plus;
— Flexibility in work hours to accommodate US market.
What we offer:
— Full or partial remote work. However, our Kyiv office will be open as soon as it is safe.
— Growth opportunities for every employee with a budget that can be spent on courses, conferences, and events to help you grow and succeed in your career.
— Monthly performance bonuses that reward employee achievements, time, and effort dedicated to the company.
— Open communication with top management empowers every employee to share their thoughts and speak with our CEO, anyone from our leadership team, or other team leads at any time.
— airSlate charity program: the company doubles all donations made by airSlaters.
— Paid English lessons from your first working day.
— Paid vacation (16 working days during your first year at airSlate and 24 days after your first year).
— Full health care coverage for all employees.
— Paid sick leave with a medical certificate / 5 paid sick days per year without a medical certificate. But please stay healthy — vacations are much more enjoyable.
— Employee stock option contract after 1.5 years at the company.
— airSlate Care — we donate 1% of our time and resources to support and develop charitable projects.
After OUR VICTORY, the following will be reintroduced:
— Our Kyiv office will be reopened.
— Free lunches delivered straight to the office.
— Regular athletic activities — yoga, jiu-jitsu, and TRX classes.
— Full-time massage therapist in the office.
— Book Box — order books in Ukrainian or English through the sharing economy.
— airSlate Delivery — every two weeks, every team member receives useful gifts from the company.
— airSlate Kids Club — educational online and offline events for children of employees.
Tasks and responsibilities:
— Resolving all types of support issues received via ticketing system, chat or phone;
— Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
— Supports customers by providing helpful information, answering questions, and responding to complaints;
— Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
— Manage large amounts of incoming inquiries;
— Identify and assess customers’ needs to achieve satisfaction;
— Build sustainable relationships of trust through open and interactive communication;
— Meet personal/team targets;
— Follow communication procedures, guidelines and policies;
— Go the extra mile to engage customers.
Who we are:
We are technologists, designers, marketers, and educators. But first and foremost, we are friends and colleagues.
We are proud to support Ukraine.
We are proud that the majority of our teammates are Ukrainians.
We #StandWithUkraine, today and always.
Our mission is to provide an easy-to-use, no-code, end-to-end automation solution that empowers individuals and teams to digitize business processes on their own. We believe in giving everyone the opportunity and power to focus on doing what they love while bringing teams, partners, and customers closer together in the process.
airSlate is a global SaaS product company founded in Boston back in 2008. Today, the company develops products aimed at business process automation and digital workflow management with 900,000 regular business customers and over 100M users around the world.
The airSlate brand portfolio consists of four services:
airSlate — no-code automation for business processes
pdfFiller — online PDF editor
signNow — eSignature tool
US Legal — the largest online library of legal forms and other documents
airSlate (airSlate) automates business processes, helps teams forget about routine work, and empowers them to devote time to things that really matter. airSlate cloud solutions span PDF editing, workflow automation, eSignature workflows, and robotic and document process automation.
signNow (signNow) is a product that helps users organize work with documents in an automated way: signing, adding a range of fields to a document, requesting signatures from recipients of documents, exchanging attachments, working with group signatures, and requesting payments from others.
pdfFiller (pdfFiller) is a B2C platform that allows you to manage, create, and edit PDF documents and forms in the cloud. The product transforms a static PDF into an interactive experience for the sender and receiver with an end-to-end document management solution.
The airSlate Academy team is building an educational platform based on SaaS products. For now, we have 4 different projects: the airSlate Academy, the pdfFiller Academy, the signNow Academy, and the Partner Academy.
airSlate Academy — www.airslate.com/academy
signNow Academy — www.signnow.com/academy
pdfFiller Academy — www.pdffiller.com/en/academy
Partner Academy — reseller.airslate.com/academy