In order to effectively serve our clients need to make effective use of the Salesforce CRM-platform and its applications such as Sales Cloud, Service Cloud, Community Cloud, Nonprofit Cloud. However, many of our clients lack the training, knowledge, or support they need to do so. This is where we step in, and this is where you can help. As a key member of our technical AC team, the Salesforce Administrator helps our customers meet their needs by providing Salesforce administration and training, and driving ongoing system improvements in client databases.
This is an extremely customer-focused role with a lot of client interaction, so a passion for working with people is essential. It is also important to be able to carry a big-picture perspective regarding client organizations and their needs while providing assistance to them.
The successful candidate will ideally come from an IT sector and have the following experience/skillset:
Bachelor degree (English or IT or business administration)
Willing for constant learning;
Experience creating documentation for requirements, design, test, and training;
Proficiency in spoken and written English;
Demonstrated ability to prioritize tasks and organize information, work independently and use good judgment;
Ability to develop and maintain effective working relationships with others and display diplomatic and strong communication skills with colleagues and client stakeholders;
Self-manage and adapt to changing priorities as needed;
Willing to learn new products.
1+ years as a Salesforce Administrator; Salesforce.com Certified Administrator or Developer a plus;
Salesforce certification: CommunityCloud Consultant/Service Cloud Consultant a plus;
What We Offer:
Flexibility: Ability to set your own schedule within an
Collaboration with a small, but passionate and highly-experienced team in an enjoyable working environment, with numerous opportunities for professional development
Generous benefits including paid time off paid holidays;
Opportunities to participate in professional forums and conferences in the USA and EMEA countries
As a Salesforce Administrator, you will be responsible for owning and executing the day-day configuration, reporting, training, support, maintenance, and overall improvement of the Salesforce CRM platform. Will work closely with client stakeholders to deliver database administration services:
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management;
Maintaining the overall Salesforce.com system, including data loads;
Manage dashboards, reports, forms, templates, page layouts, workflows, and approvals;
Collect user requirements for enhancements to the system by facilitating appropriate internal discussions;
Depending on experience level, may create and maintain custom objects, object relationships, standard and custom fields and set up Website-to-Salesforce integration where appropriate and in consultation with client teams and other members of the AC-team;
Work with end-users to provide coaching around best practices and tips on Salesforce usage;
Create and maintain end-user documentation including internal processes;
Customize reporting and dashboards for various teams, provide reports and report training;
Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed;
Assist with data migration from other systems as needed.
AdvancedCommunities.com is a London based boutique consultancy, specializing in Salesforce Community Cloud.
We are leaders in Community Cloud development with the most popular and highest rated Community components on AppExchange, now installed on more than 3,000 Salesforce org.
Our components are used by all major Salesforce consultancies: Accenture, McKinsey, PwC, Deloitte, Capgemini, IBM, Slalom Consulting, Salesforce, Wipro, Cognizant.
Hundreds of end-users improve their Communities with our components including Coca-Cola, Charles Schwab, Co-op, London School of Economics, Standard Life, Northern Trust, National Geographic Society, Gates Foundation, University of San Francisco, Pearson, Telenor, LinkedIn, World Economic Forum, FinancialForce, AIG, MuleSoft, Visa, Zynga, US Bank, Informatica, Wells Fargo, Willis Towers Watson.
Involved with Salesforce communities since the start of the product in 2013 and with Salesforce since 2008, so we know the product inside-out, including all the latest features and trends, and we follow the most up-to-date, best practices.