Ability to work very closely with customers; prioritize work for the engineering team and manage expectations for internal and external stakeholders from inception thru QA testing. Direct or indirect experience with Contact or Call Center operations and available software and systems deployed in Call Center environments is certainly beneficial. Experience with vendor platform management for messaging and carrier services, etc., definitely a plus and all valuable skills but at a minimum, general understanding is most desirable. Experience with Jira, Github and Microsoft Teams and Office 365. Self managed, reliable, attentive to details, high business acumen, ability to motivate and manage teams to quickly achieve objectives and meet deadlines. Advanced proficiency in speaking, reading and writing in English and a deep understanding of the language relative to business and technology terms and concepts. Assist Company CTO in managing development of new platform and products.
Some familiarity in working with a .NET team desirable and certainly an advantage.
Remote work as a leader of AcuCall development efforts.
Set workflow to meet competing customer and company requirements and hire staff as needed and motivate teams to assist in delivery of AcuCall existing and new products, updates, features and more.