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Access Softek is US-based software development company, started 30 years ago in Berkeley, CA. Today, we have offices opened in New-York city, Chicago, Ohio, Vancouver (Canada) and our head office in California (Berkeley). Since 1986 we continue to unveil cutting-edge innovations to over 400 bank and credit union customers in the USA.
16 грудня 2021

Technical Support (Remote, Full-time) (вакансія неактивна)

віддалено

Необхідні навички

Mandatory Skills:
Most important: Reliable, Organized, Excellent Communication
Good written and spoken English
Experience with Windows servers
Solid knowledge of TCP/IP, including routing, NAT, VPN, DNS, DHCP
IIS content publishing experience, including troubleshooting and performing analysis
Windows admin shell scripting experience (PowerShell)
Any virtualization software experience
Ability to establish good working relationship with customers
Great troubleshooting ability
Ability to learn technical skills quickly

Буде плюсом

Nice to have skills:
SQL database experience (MS SQL server preferred). Sufficient SQL proficiency for simple queries
VPN configuration and troubleshooting experience an extra plus
Octopus or other automated deployment tool experience
Any .NET experience
Cisco equipment experience
Experience in client facing technical support
Experience with various mobile phone platforms, especially iOS and Android
Project management experience
Working directly with US-based customer
Knowledge of US banking system

Обов’язки

Responsibilities include:
Understanding our banking software and apps in-depth
Install, configure and troubleshoot mobile and online banking software developed and supported by our company based on MS Windows Server+SQL server and .Net platform
Integrate third party financial services
Tracking project statuses, meeting deadlines, and launching new products
Coordination with developers to investigate and diagnose issues
Documenting the constantly changing requests we receive for new feature development
Ability to manage a dynamic work load with many concurrent tasks
Managing, monitoring, and improving the quality of the tech support process
Coordinating integrations with third party financial services
Coordinating with software technicians, technical support, and developers as needed
Examining technical logs to troubleshoot and resolve issues encountered during implementation
Performing basic QA tests after implementing changes
Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people
Provide our clients with high level technical services

Про проєкт

Industry leader in mobile and online banking technology seeks Technical Support Technician with a great attitude. This person manages short-term upgrade projects for clients’ mobile and online banking solutions. We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely. This is an entry-level position, and you will work with a small team in charge of upgrade projects, designed to get new features to clients quickly and efficiently. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with our clients, rather than with end-users.

This position is full time and US EDT OR PST working hours.