Support Engineer (вакансія неактивна)

— Experience with ticketing or incident tracking systems;
— Expertise in monitoring tools;
— Basic skills of SQL Server or MySQL administration and development;
— Basic understanding of Windows or Linux administration, networking, bootstrapping, and security;
— Ability to work in 24/7 mode, shifts schedule;
— Responsibility, proactivity, team-playing, and great communication skills;
— At least the Upper-Intermediate level of English;

— Experience with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) will be a plus.

— Opportunities to work with the industry-leading partners and customers;
— Friendly experienced colleagues and perfect work equipment;
— Opportunities for career growth and raising professional skills;
— Comfortable offices in the city center;
— Lunches, snacks, and hot drinks available;
— Health insurance:
— English courses;
— Travel opportunities;
— Decent salary, tax assistance.

— Work closely with the development team;
— Support the customer’s infrastructure: Windows or Linux servers, SQL Server or MySQL databases, Java web-based apps, ETL, and reporting systems;
— Resolve incidents and issues under time pressure;
— Provide users with online consultations applying fine English skills;
— Recommend and implement policies to ensure quality, timely, and efficient support;
— Perform effectively with developers implementing strategies to increase profitability, productivity, and overall client experience.

We are looking for a committed Support Engineer with expertise in ticketing systems, monitoring tools, and foundational knowledge of SQL Server/MySQL and Windows/Linux administration.
Our client is a global beauty retailer recognized worldwide, operating over 2,000 stores across 30+ countries. They are renowned for offering a diverse range of high-quality cosmetics from leading brands.
This position demands flexibility for a 24/7 shift schedule, strong teamwork, and excellent English communication skills. If you are proactive, responsible, and enthusiastic about supporting advanced systems, we want to hear from you!