— Experience with ticketing or incident tracking systems;
— Expertise in monitoring tools;
— Basic skills of SQL Server or MySQL administration and development;
— Basic understanding of Windows or Linux administration, networking, bootstrapping, and security;
— Ability to work in 24/7 mode, shifts schedule;
— Responsibility, proactivity, team-playing, and great communication skills;
— At least the Upper-Intermediate level of English;
— Experience with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) will be a plus.
— Opportunities to work with the industry-leading partners and customers;
— Friendly experienced colleagues and perfect work equipment;
— Opportunities for career growth and raising professional skills;
— Comfortable offices in the city center;
— Lunches, snacks, and hot drinks available;
— Health insurance:
— English courses;
— Travel opportunities;
— Decent salary, tax assistance.
— Work closely with the development team;
— Support the customer’s infrastructure: Windows or Linux servers, SQL Server or MySQL databases, Java web-based apps, ETL, and reporting systems;
— Resolve incidents and issues under time pressure;
— Provide users with online consultations applying fine English skills;
— Recommend and implement policies to ensure quality, timely, and efficient support;
— Perform effectively with developers implementing strategies to increase profitability, productivity, and overall client experience.
ABCloudZ is seeking a passionate Support Engineer to provide enterprise-level assistance to our world-known accounts. You will work closely with our development team supporting users’ infrastructure and troubleshooting software problems. Windows and Linux servers, Oracle or Microsoft SQL Server databases, web-based apps, ETL, and reporting systems will be your working field. We expect you to be responsible and responsive.
We are looking to hire a team member who will bring passion and dedication to the job. Are you looking for really big deals? At ABCloudZ, you’ll have a chance to contribute to diverse and complex projects of companies like Sephora and Getty Images.
Come join us on challenging projects for the largest and the most influential companies in different industries. As our mission is to help our clients’ businesses manage any type of data for any type of application platform within their data center or the cloud.
Once joined us, you’ll have numerous opportunities for career and personal growth as we support our colleagues and push the skills together. Our team support is legendary, so make time to send us your awesome CV and show your best!