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Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most — driving your growth while fuelling ours.
4 грудня 2019

Technical Support Representative (12 hours shift) (вакансія неактивна)

Київ

Необхідні навички

Mandatory Skill Set/Requirements:
Higher technical education is necessary;
Ability to methodically troubleshoot programming issues;
IT skills are plus: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics;
Ability to understand the customer environment, security settings, and how third party tools integrate into the solution;
The candidate must demonstrate the ability to be able to quickly and technically correctly find a solution based on the information received from the customer, to generate code sample or technical documentation;
Analytical set of mind;
Communication skills, empathy (desire and ability to communicate with people);
Upper-Intermediate/Advanced English;
High resistance to stress;
Easy to learn.

Location and Working hours:
This position requires work in 12-hour shifts (2 weeks day and 2 weeks night shifts) following 36-hours period for recovery.
You will work from the office, located at ABBYY Eastern European HQ in Kyiv, Ukraine.

Обов’язки

Key Responsibilities:

Supporting incoming issues from customers via phone, Zendesk ticket system and email;
Supporting customers around the world, mostly all of issues are in English;
Providing consultative advice to customers related to usage of ABBYY software products for developers;
Resolve product issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem;
Preparing customer’s requests for escalation to neхt level of support;
Preparing articles to Knowledge Base;
Follow communication procedures, guidelines and policies.

Про проєкт

ABBYY is a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics. Today, ABBYY group includes 14 offices in 11 countries, employing more than 1100 employees.
We invite you to join our Technical support team that will be providing support and customer satisfaction on a basis 24/7 365 days per year. As Technical Support Representative (24/7), you will be the first contact point for our customers. You will provide front line support to them, assisting in troubleshooting and advising on Product applications and compatibility. This role requires great technical communication skills, time management, and judgment to prioritize tasks appropriately. You will need to keep up and learn the current technology!