ABBYY is a Digital Intelligence company. We provide a Digital Intelligence platform that enables organizations to gain a complete understanding of their business.
4 января 2021

Customer Support Engineer

Киев, удаленно

Необходимые навыки

Higher technical education and/or advanced PC user;
3+ years of customer care or similar experience;
Ability to methodically troubleshoot software issues;
IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model,TCP\IP), algorithms, programming basics;
Basic knowledge of other languages of programming (Java/C#/C++) will be a plus;
Ability to understand the customer environment, security settings, and how third-party tools integrate into the solution;
Analytical set of mind;
Communication skills, empathy (desire, and ability to communicate with people).
Ability to work from 10 am — 7 pm

Предлагаем

Work in the international IT product company
Attractive social package (incl. medical insurance, partial compensation of sport and English classes)
Interesting and challenging tasks
Opportunities for professional growth and career
Competitive salary
Possibilities to travel abroad to implement complex projects in recognized companies
Comfortable working environment and a great team of professionals

Обязанности

Supporting incoming issues from customers via Zendesk ticket system, emails, and web meetings;
Supporting customers around the world, all of the issues are in English;
Providing consultative advice to customers related to the usage of ABBYY software products for developers and IT professionals;
Resolve product issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem;
Maintains leading-edge technical and personal skills. Provides input for team member appraisals and acts as a mentor/role model for others;

О проекте

ABBYY is a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics. Today, ABBYY group includes 14 offices in 11 countries, employing more than 1100 employees.

We invite you to join our Technical support team that will be providing support and customer satisfaction on a basis 24/7 365 days per year. As Customer Support Engineer, you will be the first contact point for our customers. You will provide front line support to them, assisting in troubleshooting and advising on Product applications and compatibility.

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