Technical Account Manager (вакансія неактивна)

Hi there!

We are looking for a Technical Account Manager to join our team.

Time zone: USA! (Eastern Time)

About the project:
RxWare provides digital infrastructure for specialty pharmaceutical brands that struggle with Rx abandonment by activating patients as soon as the Rx is captured in the EHR, including consent, affordability, and Hub enrollment.

We are a fast growing startup spanning 3 countries.

The RxWare Patient Journey Gateway helps patients and caregivers navigate the complexities of getting on and staying on therapy

Requirements:
— Experience in the technical position of account manager — 5+ years
— B2+ English language level to communicate with the team and the US client
— Willingness to work according to the US time zone

Soft skills:
— Communication and Active Listening skills
— Problem Solving and Relationship Building
— Knowledge of the Software Development Life Cycle, Agile methodologies, and how software gets developed, tested, and deployed
— Data Analysis
— Knowledge of Escalation and Protocols
— Source Control knowledge of version control systems like Git to understand how software updates are managed
— Ability to automate tasks using scripting languages

Technical skills:
— Knowledge Bases (e.g. FreshDesk,Confluence) — 2-3 years
— Collaboration Tools (e.g. Slack) — mandatory — 2-3 years
— Understanding how APIs work, including RESTful services — mandatory — 2-3 years.
— Experience in Postman — mandatory — 2-3 years
— Python, Bash, or PowerShell — 2-3 years
— SQL — 2-3 years
— Data Representations (e.g. JSON, XML, yaml, etc) — mandatory — 1-2 years
— Remote Support Tools (e.g. AnyDesk, TeamViewer) — basic knowledge
— Ticketing Systems (e.g. Freshdesk) — not required

Nice to have:
— HTML, CSS, and JavaScript
— CRM Software (e.g. Salesforce)
— Familiarity with cloud services like AWS, Azure, or Google Cloud: Tableau

What we offer:
— Fast and transparent recruitment and adaptation process
— Less hierarchy and no bureaucracy
— An atmosphere of mutual trust and care
— Individual English courses
— Soft and hard skills trainings

Team and bonuses:
— Ability to work completely remotely
— Work in an international team
— Modern and completely new equipment
— Coaching and mentoring programs
— Annual vacation — 18 days, sick leaves — 7 days
— For those in Kyiv, we offer work in our safe underground office with a Starlink, generator, and charging stations.

If you have any questions do not hesitate to ask us :)