Our ambition in Customer Support is to exceed customer expectations. We provide support to the world’s leading dental supply companies, small- to large scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals.
You are technically minded and have the ability to communicate advanced topics to users with very different backgrounds. You have a positive approach and attitude. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing. Ideally, your background is a combination of Dental Technician and IT Support (or strong on IT and a desire to explore the field of dentistry).
You should possess the following competencies:
— Full operational command of English, both verbally and in writing
— Previous experience in support function
— Advanced Microsoft Windows (XP, Vista, Win7 etc.) knowledge
— General network knowledge incl. understanding the concepts of client-server installations
— Database (Oracle and MSSQL) administration knowledge
— User-level knowledge on CRM systems (is a plus)
— A relevant IT education is an advantage
— Customer oriented approach
— Strong technical interest and understanding of IT, software and engineering problems
— Good communicator, with the ability to ask and listen — also to what is not being said
— Intercultural competence
You will join our International Customer Support team based in Copenhagen, Kiev, New Jersey and Shanghai, giving telephone and online hardware and software support for advanced and market leading 3D scanner and CAD/CAM installations to our global customers. You will be based in Kiev. In this position you will furthermore be in close contact with colleagues in other departments: sales, product management, development and production both in Denmark and in our foreign offices.
Areas of responsibility:
— Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) — via online sessions, telephone, e-mail and occasional on-site events
— General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up.
— Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training
— Contributing to 3Shape’s business by providing the industry’s best Customer Support
— Participation in producing market-leading technology products for customers around the world
— An effective agile development process empowering the software development teams to make design and planning decisions
— Lots of interesting challenges that will require your technical, analytical and communication skills
— Constant professional growth and development
— Work in a unique professional, friendly and supportive environment
— Competitive salary level
— Occasional trips to Western Europe
— Good working conditions in a comfortable office (not open space!)
— Convenient office location (near National Technical University “KPI”)
— Medical insurance
— English classes
— Compensation of lunches
— Annual paid vacation (24 working days) and paid sick leaves
— Short working day on Fridays
— Regular company events
— Opportunity to become part of the success that 3Shape has created over the past 15 years
We will be glad to welcome you in our team!
Please note that only resumes in English will be considered!