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3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
6 вересня 2017

Support Operations Consultant (вакансія неактивна)

Київ

Необхідні навички

3Shape A/S is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position for more than 15 years. We are an international company with headquarters in Denmark, manufacturing in Poland, development office in Ukraine (Kiev) and representation offices in USA and China. 3Shape has customers in more than 100 countries around the world.

We promote a company culture built on mutual respect, honesty and openness between manager and employees; strong team spirit; high performance; constant professional development as a foundation of a strong motivated and performing organization.
We are therefore looking for an experienced Support Operations consultant who can work effectively with great colleagues all over the world to ensure successful maintenance, improvement and ongoing development of tools and procedures that is needed for our Customer Support to successfully carry out their work according to international legislation.

Your profile

· Experience with the customization and administration Microsoft Dynamics CRM
· Some experience with Microsoft SQL Server, reading Database Structures and writing SQL queries
· Familiar with Reporting tools (such as Report Builder)
· Experience with phone tools is an advantage
· You are fluent in English (written and spoken) and have a bachelor degree or equivalent.
· Proficient at thinking process oriented
· Service oriented

Key Tasks

· Configuration, optimizing and administration of Microsoft CRM to support our procedures
· Reporting on CRM data
· Support for our users of Microsoft Dynamics CRM system
· Implementation, maintenance and support of tools necessary for the support department to do their daily work (Support system, phone system, customer satisfaction survey, reporting etc)
· Education and training of colleagues
· Some travel activity, primarily to Denmark

Пропонуємо

We offer:

· Competitive salary level
· Occasional trips to Western Europe
· Convenient office location near the ’Politekhnichnyi Instytut’ metro station
· Good working conditions in a comfortable office (not open space!).
· We provide our employees with opportunity and space for intellectual work. That is why each team has its own separate room
· Medical insurance (including recreation services: swimming pool, gym)
· English classes
· Compensation of lunches
· Annual paid vacation (24 working days) and paid sick leaves
· Short working day on Fridays (till 17:00 pm) and Friday beer
· Regular company events

We will be glad to welcome you in our team!
For more information, visit our web-site: www.3shape.com or contact our HR department via e-mail: [email protected]