Customer Support Consultant (English; Shift: 9am — 6pm)

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

About the role:
We are seeking a Customer Support Consultant to join our dynamic and multicultural team, who will share our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.

Shift: Mon-Fri, 9am — 6pm.

Areas of responsibility:

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Solving and escalating tech issues
• Handling support cases: collect all relevant information from customers, according to the company’s procedures, and record this using the company’s CRM
• Interact with other departments and escalate customer feedback further

You should possess the following skills:

• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at an Upper-intermediate level in English and Ukrainian
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

We will be glad to welcome you to our team!

For more information, visit our website: www.3shape.com and follow us on Instagram: www.instagram.com/3shape_ukraine

You can contact our Talent Acquisition team via email: [email protected].