Department Manager — Diagnostics, TRIOS & Regulatory Affairs (вакансія неактивна)

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.


About the role:

We are seeking an experienced, people-centric, and inspiring leader to head our Diagnostics, TRIOS & Regulatory Affairs Department at the 3Shape Ukraine office, which is an integrated part of the Product Creation at 3Shape. As Diagnostics, TRIOS & Regulatory Affairs Department Manager, you will be a member of the Management Team representing 10 other departments of 3Shape Ukraine. Diagnostics, TRIOS & Regulatory Affairs Department Manager of 3Shape Ukraine reports to the Senior Director, Diagnostics Software of 3Shape, based in Copenhagen, Denmark, with the secondary reporting line to the General Manager of 3Shape Ukraine, Kyiv.

The Diagnostics, TRIOS & Regulatory Affairs Department in 3Shape Ukraine is part of the global Product Creation organization and includes a broad mix of R&D (including software, hardware) and regulatory affairs roles. As Department Manager, you will oversee a multi-disciplinary team of 50+ people, including team leads and individual contributors with different areas of expertise.

This role requires someone who can develop people, set clear expectations, motivate and engage local teams, while leveraging strong functional support from our global Product Creation area. This is an exciting opportunity for a talented professional to build and develop our department of 3Shape Ukraine and thereby become a part of a big, innovative, and technological company that is a world leader in digital dentistry!

You will be part of delivering on three of the most important areas within 3Shape. TRIOS is 3Shape’s flagship product, and your team will develop the software that enables an exceptional user experience when using our intraoral scanner. Diagnostics is transforming the traditional dental check-up by using AI to automatically detect diseases. Your team will contribute core dental expertise and annotated data that power our diagnostic models. Regulatory Affairs ensures that 3Shape can bring products to market around the world by securing the necessary approvals and compliance with global medical device regulations.

Areas of responsibility:

Delivery & operational excellence (co-own): ensure predictable delivery and high operational efficiency of the department by managing throughput, quality, and capacity. Drive performance via clear operational KPIs, continuous planning, and disciplined execution in partnership with functional stakeholders.

People leadership: understand individual and team motivations; coach, develop, and engage people. Implement the best practices of people management and leadership development within the department

Continuous improvement mindset: proactively identify what works/doesn’t; drive improvements using data and feedback loops.

Stakeholder management: clarify priorities, manage expectations, and mediate conflicting requirements across functions.

Matrix coordination: work closely with functional managers to build a consolidated capacity overview and enable prioritization.

Change leadership, be open-minded, and introduce new ways of working while navigating internal resistance constructively. Demonstrates a growth mindset and constructive challenge, reframes obstacles into possibilities, and stays curious rather than dismissive. Be able to identify, unlock, and reallocate scarce resources (budget, headcount, time) in constrained environments by prioritizing value, building stakeholder alignment, and negotiating trade-offs across competing demands.

Local matters: Collaborate and contribute to the 3Shape UA Management Team for the benefit of all departments in 3Shape UA. Create local ties for country matters & company local arrangements (assuring local company practices and processes of HR, finance, legal, and administrative nature are onboarded within the department) together with General Manager 3Shape UA & Department Managers

To succeed in your role, you should possess the following skills and competencies:

• Full-time presence in Kyiv
• Fluent English
• Degree in computer science, project management, or equivalent practical experience
• Experience of working in an international company, preferably within the IT industry of Ukraine
• Experience in medical/clinical domains (dental is a plus, but not required) will be beneficial
• Strong people leadership with high emotional intelligence; credible in addressing team tensions/conflicts.
• Proven structured execution: ability to create clarity, routines, and transparency (planning, reporting, capacity overview)
• Excellent communication and stakeholder management in environments with competing priorities.
• Experience working in a matrix organization (cross-border/cross-functional), ideally with HQ/functional lines outside the local site.
• Comfortable leading teams with operational metrics (throughput, quality, productivity) while also governing a less-measurable clinical research team to create transparency, alignment, and progress
• Structured, process-oriented, and with impeccable attention to detail
• Great communication and networking skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

We will be glad to welcome you to our team!

For more information, visit our website: www.3shape.com and follow us on Instagram: www.instagram.com/3shape_ukraine

You can contact our Talent Acquisition team via email: [email protected].