3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .
3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
If you are looking for stability and confidence in your future, we are the right place for you.
Do you want to play a central role enabling our supporters to deliver the best customer experience possible when facing issues with our products? Would you like to identify potential product improvements and fixes, prioritizing them based on customer impact and thus influencing product development and strategy? Are you a problem solver with strong analytical skills, a structured communicator and have a customer centric mindset? If so, this role may be for you.
About the team and role
The Product Insights team is a part of the Global Customer Care and has the mission of using insights acquired from deep understanding of 3Shape products and customers to prevent issues and set the gold standards of 3Shape support, developing the means and methods to provide support to customers in an easy and delightful way.
In this role you will:
The focus for this role will be the services necessary for 3Shape users to have a great experience with their products and interactions with 3Shape. This includes cloud products like 3Shape account and Communicate and Subscription services (TRIOS Care and TRIOS Only including supporting systems like eCom). You will be central in finding what are the main customer pain points for the products covered by you. You will also make sure that those are addressed — by finding mitigation actions permanent solutions. You will conduct meetings with Product Management and R&D where you present the hot issues and improvements needed and make sure they are being address and fixed with the necessary urgency and report back to Customer Care, Product Strategy and R&D management. Apart from the products in focus you will contribute for the general escalation processes and communication between the support teams and other departments. You will participate in projects as a SME to improve support tools, processes and procedures.
Your competencies:
Your experience:
Being the part of us means:
Want to join us and change the future of dentistry?