Your profile:
You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English, both verbally and in writing.
You should possess the following competencies:
— Advanced Microsoft Windows knowledge
— General networking knowledge incl. understanding the concepts of client-server installations
— Database (MSSQL or other) administration knowledge
— Customer oriented approach
— Great analytical abilities and attention to detail, but keeping the big picture in mind
— Ability to work independently with the desire to share knowledge with colleagues
— Good communicator, asking the right questions and listening also to what is not being said Intercultural competences
— Fluency in English, both verbally and in writing
Areas of responsibility:
— Collaboration with other supporters with technical support for TRIOS scanners and software
— General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
— Knowledge transfer
— Creating and reviewing knowledge base articles and support documentation
— Training — technical training and coaching of colleagues and reseller supporters
— Contributing to 3Shape’s business by providing structured feedback to Product Management and R&D
We offer:
— Participation in producing market-leading technology products for customers around the world
— Work in a unique professional, friendly and supportive environment
— Constant professional growth and development
— Occasional business trips to Western Europe
— Competitive salary level
— Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
— 39 working hours per week within flexible time-frame from 8:00 till 20:00
— Possibility of partially remote work
— A parking lot with free spaces for employees
— A healthy work-life balance
— Annual paid vacation (24 working days)
— Paid sick leaves and a child sick leaves
— Maternity and paternity leaves
— Medical insurance (incl. massage in the office).
— Compensation of lunches
— Regular company events
— Opportunity to become a part of the success that 3Shape has created over the past 20 years
We will be glad to welcome you in our team!