— Focus on customer satisfaction
— Excellent writing English
— Good spoken English
— Good communication skills
— Fast response time
— Ability to quickly understand and solve issues
— 8 AM to 5 PM Pacific timezone
— Monday through Friday, except for holidays and weekends
**Training will be provided**
— Remote work experience with a fast and reliable Internet connection
— Customer support service experience
— Time management skills
— Passion for high tech, software development, and QA
— Ability to multitask
— Critical thinking
— Quick decision making in intense situations
— Learn quickly and independently
— Technology savvy (SaaS-base tools, Excel, Word, CRM, Helpdesk, control dashboards, etc)
— This is a fully remote role
— No previous experience is required, however, customer support experience is preferred
— It requires communicating in English (and optionally Russian), mostly written and occasionally spoken
— You will be either provided or reimbursed for a VoIP connection to make calls
— You will be using a time tracker for your time spent on the job
— Work hours are 09:00 to 17:00 Pacific timezone
— Starting compensation either hourly $3/hr, availability between 20 and 50 hours per week or $550+/mo for full-time engagement
— Salary is negotiable based on the candidate’s experience
— Monitor and address escalations to ensure complete customer satisfaction with the service while maintaining an informative and efficient environment for partners to work on work orders.
— You will be presented with a segment of work orders that are identified as a risk or require attention, and you will have to promptly understand the issue, explore options, present and confirm the resolution, and ensure completion of them.
— Time to response and customer satisfaction is critical and the key to the success of your role.
— Onboarding of the new partners, and providing valuable process insights and feedback to the Products team to help continue improving our backend system and minimize manual efforts.
— Contribution to the public-facing and internal documentation for partners’ guidelines, processes, and FAQ.
A fast-growing company is looking for a young professional for a Customer Support role. This is remote role that requires 8 am-5 pm Pacific (Los Angeles, GMT-7) timezone and good English knowledge. Training will be provided at the company’s expense.