2021.AI is one of the fastest-growing AI companies in Europe focused on closing the gap between AI ambitions and real AI value. We are trusted to help large private and public organizations to stay ahead of the competition, and impact their future with AI.
17 сентября 2021

Operations Support Engineer

Киев $2000–4000

Your role:

The role is opened in the Operations department and your responsibilities are to support and deliver Client platform deployments in close cooperation with our Devops team.

Our AI platform is cloud-based and built using micro-services and Kubernetes. You will play an active role in supporting external and internal Clients by answering their questions, troubleshooting any issue with the AI platform and deploying our product to all Clients.

By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. Everything we do, we do with passion and service mindset and the same is expected from you. This position involves communication via calls and email with our Clients, as well as interdepartmental cooperation.

We expect that an operations engineer at this level will:

  • be a service-oriented and communicative person with an ability to work directly with Clients;
  • have 2+ years of experience as a operations/support engineer for production environment;
  • proactively handle tasks end-to-end with commitment to quality;
  • have solid knowledge about basic infrastructure principles Linux, network etc.;
  • be able to independently drive troubleshooting in Linux-based infrastructure;
  • be eager to acquire new knowledge;
  • have a team spirit and establish good rapport with other colleagues;
  • have very good communication skills in English;

It’d be great if you also:

  • have a degree in computer science or similar;
  • have experience with clouds, Docker and/or Kubernetes;
  • understand Data Science workflows, Big Data, Machine Learning;
  • can write simple code in shell/python

We offer

For your professional development:

  • Work with the latest technologies in AI & ML;
  • Make a difference. Our start-up environment is a perfect chance for each team member to change or to contribute to the way the company functions;
  • We are growing fast, and being part of this journey will create opportunities for you to grow professionally with increasing level of responsibility;
  • Full or partial compensation of educational courses and conferences for you to improve professionally;

Organisational perks:

  • Flexible hours — the main thing is to accomplish your goals and deliver results on time;
  • Clear organizational structure and no red tape — we’re a small team, so you won’t need to go through many people to sort out your question;
  • As we are a small team, you’ll be able to take an active part in all processes that we have concerning our product — planning, prioritization, ideas brainstormings, etc;
  • 25 business days of paid vacation;
  • 15 days of sick leave;
  • Occasional business trips to Denmark and Ukraine when we can travel freely again;
  • Team events & Friday bars (online/offline, depending on the situation);
  • Calm and friendly working environment :)

Project description

2021.AI is one of the fastest-growing AI companies in Europe focused on closing the gap between AI ambitions and real AI value. We are trusted to help large private and public organizations to stay ahead of the competition, and impact their future with AI.

We do that by providing ML/AI-services (AI models, AI platforms and AI governance) to the core of the organizations and business to drive growth, efficiency, and mitigate risk going forward.

Our main product is an AI platform called Grace. It offers an efficient, secure, and robust AI implementation across any organization, standardizing processes and workflows across AI projects, including all elements from data ingestion, governance, model development, one-click deployment, and model life cycle management.

With Grace, data scientists can collaborate swiftly to create packaged models for email routing, churn & fraud prediction, production planning, revenue optimization, costs reduction, improvement of social service cases and many more.

Here are some useful links to help you get to know us better:

Join us :)

**Where Are You in Our Team?**
You will be based in Kyiv, Ukraine along with our core development team.
Occasional travels to Warsaw and Copenhagen, when it’s possible to travel safely again, are expected.
Daily cooperation with team members from all locations will be an integral part of your working process.

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